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Delete In Home Agent listed Set Top Box
FrankGC
Enthusiast - Level 2
‎07-24-2014 09:46 AM

Hello,

I had a STB replaced.

Using; In Home Agent > TV Home > Get Started with TV > About Set Top Boxes I see the new one in the list and I was able to describe its location. The accuracy of this list is importnt if I want to use IHA to reset a STB.

I could not find out how to delete the old STB. Does anyone know how to do this?

Thanks Frank C

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tns2
Community Leader
Community Leader
‎07-24-2014 02:59 PM

Pretty much the only thing is contacting them and make sure they have the correct list of boxes.  I recommend 1-800-VERIZON during so called "Business hours".

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tns2
Community Leader
Community Leader
‎07-24-2014 02:59 PM

Pretty much the only thing is contacting them and make sure they have the correct list of boxes.  I recommend 1-800-VERIZON during so called "Business hours".

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FrankGC
Enthusiast - Level 2
In response to tns2
‎07-24-2014 03:57 PM

I did call and was told the removed STB will be dropped from the list when it is returned.

It would have been so simple to have this information  in the In Home Agent procedure.

Frank C

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