Disney+, Hulu, ESPN bundle - Disney+ activation issue
ryantrip1
Enthusiast - Level 1

I'm having an issue activating my Disney+, Hulu, ESPN bundle, specifically Disney+. I get this error when landing on the Disney+ activation page once logged in:

"We noticed your Verizon subscription is already signed up for Disney+ with another email."

I'm using the email address I entered via the signup process, what's the issue? Could it be the previous Disney+ trial that  another user on my account took advantage of a few years ago conflicting with this activation?

I used this tutorial:

https://www.verizon.com/support/knowledge-base-233566/

And I entered the email address I use for my streaming accounts. Can someone help me unlink all the users on my account from Disney+? There are no other active subscriptions. Can someone at Verizon try to remove the Disney+ trial from years ago from my account, or otherwise help me resolve this?

I've been back and forth for two days, and many hours between Disney+ and Verizon support to no resolution. Very frustrated.

 

 

 

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Re: Disney+, Hulu, ESPN bundle - Disney+ activation issue
LawrenceC
Moderator Emeritus

Hi ryantrip1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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