Electrical storms disable HDMI
fredd4
Enthusiast - Level 2

Every time a severe thunder storm hits my area my set top box tv output goes out and all trouble shooting measures will not bring it back. The internet and digital voice phone service is not affected, only the HDMI feed to the tv. This has happened 3 times with the QIP-7100-2 boxes and again yesterday with an Aris VMS-1100 replacement. Can't Verizon come up with a box insensitive to EMI and intermittent voltage fluctuations? This will be the 5th box replaced in 3 years.

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kh-taylarie
Khoros Partner
Khoros Partner

Hi fredd4,

Your issue has been escalated to a Verizon agent. Please check
your Private Messenger Inbox for a message from a Verizon Support agent. You can find
your Inbox by clicking on the envelope icon next to your avatar at the top right corner of
this page. Response times may vary. Please continue to check your Inbox for a reply
from a Verizon agent. Please direct all correspondence concerning your issue to the
agents who will be assisting you privately.

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