Error code

Mustang716
Newbie

We had a brief power outage several weeks ago.  When the power came back the fios tv box shows an error code of E 00.  When you turn fios on you see a diagnostic page that scrolls down very quickly. It then disappears and I can watch tv.  It goes too quickly for me to see what it's diagnosis 

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3 Replies
TomH121
Community Leader
Community Leader

Found this for you.

https://support.sparklight.com/hc/en-us/articles/115010395867-Motorola-Error-Codes

E00 - This is not an actual error but indicates normal conditions after initializing the box

Icemaninma
Newbie

Definitely an error.  VOD doesn't work now, and power cycling the box has no effect.

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clem21
Community Leader
Community Leader

@Icemaninma wrote:

Definitely an error.  VOD doesn't work now, and power cycling the box has no effect.


Check with support and have them re-authorize the box. It may fix the issue.