Extended Recording not working

richart6917
Newbie

I have scheduled recordings and requested them to be extended and they are not.  Just last night I recorded the Celtics/Mavericks game with an extension of 1 hour, confirmed that it was set correctly to extend the recording  but in watching it, the recording ended right at the scheduled time.

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kh_jenn
Moderator
Moderator

Hi richart6917,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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