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External Hard Drive for DVR?
thoff
Enthusiast - Level 2
‎08-01-2008 09:54 AM
I notice on my Verizon FIOS DVR (Motorola QIP6416-2) that there are IEEE1394, Ethernet and USB ports.  Can any of these be used for increased DVR Storage capacity?
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Kathleen
VZ Employee Emeritus
‎08-04-2008 02:44 PM

Hello thoff,

Just FYI, I am reaching out to someone here at Verizon to answer your set top box, USB questions.  Stay tuned....

Regards,

Kathleen

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Keyboards
Master - Level 3
‎08-05-2008 11:33 AM

Thoff -

The 6416 DVR current firmware does not support an external hard drive.  Supposedly the new 7216 may have this capability enabled.  But, for now the answer is none of these ports are supported.

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Stew
Enthusiast - Level 3
In response to Keyboards
‎08-06-2008 11:07 PM
Thanks for the response......Can you tell us what the status is on the 7216?
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amarryat
Enthusiast - Level 3
In response to Stew
‎08-07-2008 05:37 AM
and does anyone know how we can update our 6216's to the 7216?
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beerhead500
Newbie
In response to Stew
‎08-07-2008 08:59 AM
Status is that they are available and out in the Verizon customers houses. There are no new features right now, but next year they are rumored to support ESATA external HD's and MPEG4 compression.
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Stew
Enthusiast - Level 3
In response to beerhead500
‎09-08-2008 07:49 PM
Sorry for the late response. Just wanted to say thanks for the information!
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uscharalph
Newbie
In response to beerhead500
‎09-08-2008 10:13 PM
I'm a new FIOS customer, as of today.  They installed the 7216 DVR, but I was told the ESATA device connection would require advanced data features which aren't available yet.
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pixed
Enthusiast - Level 3
In response to uscharalph
‎09-09-2008 05:48 AM

uscharalph:

Where are you located?

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uscharalph
Newbie
In response to pixed
‎09-29-2008 06:03 PM

uscharalph?  -  Where are you located?

I'm in Long Beach (Signal Hill actually)

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NJ_GTI
Newbie
In response to Keyboards
‎11-27-2008 10:06 AM
The 6416 from Motorola absolutely supports the addition of an external drive (I verified on Motorola's website). Verizon's firmware disables those interfaces. The question for Verizon is why are the interfaces disabled? All we want is larger recording capacities - what's the issue with providing that capability???? A response from Verizon would be most appreciated.
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TimSykes
Specialist - Level 2
In response to NJ_GTI
‎11-27-2008 10:35 AM
There is a issue with the DRM that the DVR puts on the files. That is why Verizon disabled the drivers in the firmware. They and Motorola are working on correcting the issue. At least that's what I have read.
@NJ_GTI wrote:
The 6416 from Motorola absolutely supports the addition of an external drive (I verified on Motorola's website). Verizon's firmware disables those interfaces. The question for Verizon is why are the interfaces disabled? All we want is larger recording capacities - what's the issue with providing that capability???? A response from Verizon would be most appreciated.
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KenAF
Specialist - Level 2
In response to NJ_GTI
‎11-27-2008 07:39 PM
@NJ_GTI wrote:
The 6416 from Motorola absolutely supports the addition of an external drive (I verified on Motorola's website). Verizon's firmware disables those interfaces. The question for Verizon is why are the interfaces disabled? All we want is larger recording capacities - what's the issue with providing that capability???? A response from Verizon would be most appreciated.

Motorola says no such thing.  Motorola says they offer an eSATA connection to support external drive expansion.  And they do.  But they don't support it yet with a functional driver that meets the needs of multichannel providers.  As a result, no provider offers eSATA expansion for Motorola DVRs.

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Jaime_Lee
Specialist - Level 3
In response to NJ_GTI
‎01-28-2009 09:58 AM

Hi! Wanted to share with everyone what I was able to find out: 

Verizon does not currently support the ability to activate or deactivate ports or unadvertised features on Verizon provided set top boxes, by end users. Any customized settings as such will invalidate any and all warranties, and Verizon retains the right and ability to reset set top boxes to their original settings and feature set any time, and without notice.

 

However, the Verizon QIP7216 DVR set top box includes an eSATA port which is planned to be enabled in a future release of our Interactive Media Guide.  

Thank You!

 

Jaime_Lee_Verizon (Administrator)

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JohnA
Enthusiast - Level 3
‎08-05-2008 01:34 PM
When it's enabled it's supposed to be esata.
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Kathleen
VZ Employee Emeritus
In response to JohnA
‎08-06-2008 06:47 PM
I found out that Keyboards and JohnA are correct.  Thank you, both, for your answers.  Much appreciated.
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RiNkRaT72
Newbie
‎09-29-2008 04:46 PM

Not sure what the answer was to the question about adding an External Hard Drive to the QIP6416-2 unit.  Can you hook one up via USB, FireWire or SATA?  Does it need a firmware upgrade? Sorry if repeating questions, but I got a little confused from the prior posts.  Thanks for any help.

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Telcoguru
Master - Level 1
In response to RiNkRaT72
‎09-30-2008 01:26 AM
As stated on the first page of this thread the answer is no external hard drive is supported on your model box.
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surgey
Enthusiast - Level 2
‎10-25-2008 12:55 PM

I have the 7216 unit, all three of these ports are purposely disabled by verizon's firmware.

I had to go out and buy a REAL DVR (tivo) because of this.

They should have just put duct tape over all three ports since they are more than likely NEVER going to be enabled.

Would have saved me a lot of time going to the store and buying drives and returning them.

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pixed
Enthusiast - Level 3
In response to surgey
‎10-25-2008 03:31 PM
Have been told by someone within Verizon, with knowledge, who says they expect to go live with Esata external drive capability on the 7216 shortly after 1st of year. Would not give exact time frame. but I do trust him.
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CapnTrips
Contributor - Level 3
In response to pixed
‎10-27-2008 01:17 PM
@pixed wrote:
Have been told by someone within Verizon, with knowledge, who says they expect to go live with Esata external drive capability on the 7216 shortly after 1st of year. Would not give exact time frame. but I do trust him.
What about those poor saps (i.e. me) who have the 6416 box?  Do we get to swap out for the 7216?  Please?  Pretty please?  Verizon (Kathleen), are you listening?..... Bueller?... Bueller?
Message Edited by CapnTrips on 10-27-2008 04:20 PM
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