External drive not detected by DVR

[Rene_A]

Here is my problem: I connected the external drive and went to the enable process the very first day of the release of 1.9. It worked just fine for a couple of months. We had a power outage few days ago and after that I haven't been able to make it work. I've tried everything at no avail.

What can I do? Am I gonna loose everithing that was recorded in the external drive?

When I try to Enable Storage process, the STB says that I have an external drive activated and if I want it to be detected I need to reboot. I reboot but nothing, the external drive is not there.

Any sugestions?

Thanks

[Rene_A]

Here is my problem: I connected the external drive and went to the enable process the very first day of the release of 1.9. It worked just fine for a couple of months. We had a power outage few days ago and after that I haven't been able to make it work. I've tried everything at no avail.

What can I do? Am I gonna loose everithing that was recorded in the external drive?

When I try to Enable Storage process, the STB says that I have an external drive activated and if I want it to be detected I need to reboot. I reboot but nothing, the external drive is not there.

Any sugestions?

Thanks

[Karl_VZ]

Hi Rene --- I sent you a message for more information so we can figure out what's going on.  Please get back to me when you're able.  Thanks!

[Rene_A]

Karl and I ended up thinking that the DVR's eSata port is at fault. I will receive a new STB.

Thanks Karl for the help.