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FIOS Account- cannot access
BenLive21
Newbie
‎01-25-2024 09:32 PM

Hello: I was trying to change my  Fios TV plan but the app on my iphone keeps sending me to my cellular account. Can someone pleeeeeze tell me how to access my Fios/TV account  - NOT wireless phone.

Oh - I do have the My Verizon app.

thanks in advance 

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clem21
Community Leader
Community Leader
‎01-26-2024 08:16 AM
@BenLive21 wrote:

Hello: I was trying to change my  Fios TV plan but the app on my iphone keeps sending me to my cellular account. Can someone pleeeeeze tell me how to access my Fios/TV account  - NOT wireless phone.

Oh - I do have the My Verizon app.

thanks in advance 

You should be able to go here and login using your Fios account info, NOT your phone account info:

https://www.verizon.com/content/verizon/personal/home/mlp/signin.htm.html