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For the last two weeks the picture quality using the APP on my ipad has been bad - it is not clear, a bit blurry. the quality is the same weather I am watching live tv or a recording. Anyone know why this is happening it is quite annoying.
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Same issue with iPad Pro 12-9 inch. Picture quality is very poor, almost unwatchable. Other apps (Netflix, etc) stream perfectly. Any updates to troubleshoot this issue?
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Same issue
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@Jeff77 wrote:Same issue
I'll check with tech support to see if they have an insight on this.
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Same issue. Picture is basically unwatchable.
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@Pdibby23 wrote:Same issue. Picture is basically unwatchable.
It's being looked into by support.
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Same issue, it’s been getting worse over the last few weeks.
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Support need to know if you see problems just at home, away or both cases. Please reply with your situation.
Thanks.
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Issue is at home with very strong WiFi connection in the same room as router.
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@Jeff77 wrote:
Thanks for the reply, forwarded to support. We'll see what they say.
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Has this issue been resolved for anyone because I’m having the same issue.
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Attached is a screenshot of picture quality
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Thanks, still having issues. I’ve called tech support a few times. They scheduled a call the next day to discuss but never called. I will try to gather the energy to call again but it’s an excruciating experience.
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I am having the same exact issue? Is there any troubleshooting that worked?
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@Blljs wrote:
I am having the same exact issue? Is there any troubleshooting that worked?
Tech department is looking into it.
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Any response from them? I’m having the same issue on all my devices. The picture is always initially good but then within a minute it deteriorates to the point where it’s unwatchable.
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@Neukid wrote:Any response from them? I’m having the same issue on all my devices. The picture is always initially good but then within a minute it deteriorates to the point where it’s unwatchable.
Sorry, still waiting. May be a problem with firmware in the VMS box.
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No problem, thanks. I’m going to call them as well to hopefully raise more awareness to the issue.
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@Neukid wrote:No problem, thanks. I’m going to call them as well to hopefully raise more awareness to the issue.
That's always a good idea. The more calls with the same issue, the higher priority it becomes.
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I have the same exact problem on my iPad mini 4. The picture starts off fine when I choose a channel, then gets bad over 2-8 minutes until it’s almost unusable. This happens every time now. It didn’t used to. I am at home watching live tv over WiFi. All other streaming apps work fine. This makes me want to leave Verizon.
