FIOS Mobile App - Live TV Streaming
aloha5
Enthusiast - Level 1

When i attempt to watch live TV on FIOS Moblie ipad app; i get the following error:

"Not Subscribed.  We are unable to verify your subscription to this channel.  Error code:102."

I get this error for every channel.  I've tried calling verizon support and they dont have a clue.  How do i resolve this?

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1 Solution
logan81
Contributor - Level 3

ok here is what everyone who has this problem needs to do. you need to call technical support and ask them "what is the primary user name on my FIOS account" (not your wireless account). If the tech support agent does not see a username registered on the account then you need to go to activate.verizon.com (everyone who has this problem GO TO ACTIVATE.VERIZON.COM) If you already have a username it will typically allow you to activate the username you already have, otherwise you will need to create a new username. Once we have that all established and a good primary username on the FIOS account now we can check to see if we can watch fios TV online on a laptop or desktop by just signing in with that primary username at verizon.com. If that works go back your your iOS device and sign in with that primary username and if it still does not work then uninstall/reinstall the app. If it still does not work try it on any other mobile device that you have or can borrow. If it works on one mobile device but not another, then contact apple or whomever. If it still does not work on any mobile device then call Verizon back and have them create what they call a RCMAC ticket, basically they just need your primary username to register with the Video package you have. Hope this helps. (just a note all your problems might be fixed by just going to activate.verizon.com and you wont have to follow all the other steps if that is the case)

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16 Replies
Hubrisnxs
Legend

how are you logging in?  Did you use the Verizon Email address?   Some folks have a verizon email address AND a verizon.com username and password that does just their bill.  

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aloha5
Enthusiast - Level 1

i have email and username.  tried both--- still doesnt work.  thks.

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tns
Master - Level 2

Lots of thinks cause these problems on a PC.  I assume its worse on a mobile device.

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PJL
Master - Level 3

I don't know how it works on an iPad, but on an Android device clearing the application's data and cache can correct this type of error.  An alternative is uninstall the app and then re-install it.  Again, I don't know how Apple handles this type of thing (i.e. where user data like user name and password are cached).

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Jes58
Newbie
I am having this same problem-- does anyone have a solution?
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TomH121
Community Leader
Community Leader

Just tried the following on Live TV on iPad 2  IOS 6.1.3 with FIOS Mobile app Ver 1..71 ... Wi Fi to my router

No prob viewing

HN WEEKEND EXPRESS

MIL HIST Ch 126

Cartoon Ch 257

USA HD Ch 550  Necessary Roughness

etc.

Uninstall. app ..Download again ??

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Wooderson
Newbie
I'm getting this error on all of my devices, iOS and Android. I tried reinstalling, clearing data, and every thing else I could think of, it's very frustrating.

I feel like this technology is only half baked.
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PJL
Master - Level 3

@dwooderson wrote:
I'm getting this error on all of my devices, iOS and Android. I tried reinstalling, clearing data, and every thing else I could think of, it's very frustrating.

I feel like this technology is only half baked.

As I replied in the other thread where you also posted this complaint, the problem has not occured for everyone and the technology does work.  Unfortunately it may be something in your account, etc.  Have you attempted to contact Verizon or the app developer directly on the issue?  You might try the developer at vz-android-support@one.verizon.com.  This is the Android app contact that I have successfully used in the past.

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walkn
Newbie

I've tried all these ideas too to no avail! Frustrating!

Works great at home on my wireless network, but on any remote Wi-Fi network I always get "We are unable to verify your subscription to this channel. If you currently do not have the channel . . ."

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PJL
Master - Level 3

@walkn wrote:

I've tried all these ideas too to no avail! Frustrating!

Works great at home on my wireless network, but on any remote Wi-Fi network I always get "We are unable to verify your subscription to this channel. If you currently do not have the channel . . ."


Only nine channels were avaiable on a non-home network as of 9/30.

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logan81
Contributor - Level 3

ok here is what everyone who has this problem needs to do. you need to call technical support and ask them "what is the primary user name on my FIOS account" (not your wireless account). If the tech support agent does not see a username registered on the account then you need to go to activate.verizon.com (everyone who has this problem GO TO ACTIVATE.VERIZON.COM) If you already have a username it will typically allow you to activate the username you already have, otherwise you will need to create a new username. Once we have that all established and a good primary username on the FIOS account now we can check to see if we can watch fios TV online on a laptop or desktop by just signing in with that primary username at verizon.com. If that works go back your your iOS device and sign in with that primary username and if it still does not work then uninstall/reinstall the app. If it still does not work try it on any other mobile device that you have or can borrow. If it works on one mobile device but not another, then contact apple or whomever. If it still does not work on any mobile device then call Verizon back and have them create what they call a RCMAC ticket, basically they just need your primary username to register with the Video package you have. Hope this helps. (just a note all your problems might be fixed by just going to activate.verizon.com and you wont have to follow all the other steps if that is the case)

aloha5
Enthusiast - Level 1

Did the trick-- thanks!

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Rebecplumbing
Newbie
Which one "did the trick"? Did you have to call?
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big01924
Newbie
Ive done everything in your response...My IPAD still doesn't work...My Iphone does..???I keep getting error 102 Not subscribed...Verizon has the correct user name, I've deleted and redownloaded the app and reregistered it...Why won't it work on my IPAD?
I have a ticket going since 11/26/2014
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cesarh73-12
Enthusiast - Level 1

Perfect solution. Error was on verizon end, my router was assigned to my VZ id, not to my user id. Did not know before that there was a VZ id. Customer service did contact the video team to find out waht id was assigned to my router. Your advise did work!!! good call.

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ElizabethS
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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