FIOS TV Mutes Automatically

[AlokPanda]

Hi All,

I got my FIOS recently and have the new set top boxes without the time display.

I have seen a very strange behaviour, when I watch a channel for say 15 minutes or more, the sound blinker for about 30 seconds and then gets mute. If I change channel or readjust the volume it becomes normal.

Has anyone else experienced this? It is so irritating at sometimes 😞

Regards,

Alok

[Ian_VZ]

We're very sorry for the troubles that you're having with the Set Top Boxes.  We want to help, but we'll need more information.  I've sent you a Private Message, please respond when you have a chance.

We're glad to help to resolve your issue. Our support group is standing by whenever you need assistance. You can also get help on www.verizon.com/support, or on our mobile site m.verizon.com.