FIOS TV Skipping or Stopping for a fraction of a second

[HockeyRob1]

Has anyone else noticed that their FIOS live tv freezes for a fraction of a second?  We have been experiencing this quite frequently for the last few days.  We heard from another FIOS user in our area that they are experiencing the same thing.

[Mendes9]

Yes same here, just came to the forums to see what's going on.  This just started happening maybe within the past week or so.   It will stutter or replay the last 1 or 2 seconds.  I have the new Quantum box, and I'm located just outside Philly

[YNOTK]

Yes! I am also outside of philly and have the same problem. It is really annoying. I notice that when it does it, the channel is displayed on the cable box for a few seconds instead of the time. 

[credhed514]

Yes I have the same problem.  New service, only 1 month old.  This happens even worse if I have paused the show.  Sometimes it will jump up to 10 minutes.  I ditched comcast because of bad customer service, among other things, but this is really making me crazy.  Also, I notice the biggest problem is with the main dvr.  The other boxes will hesitate for a few seconds, but the main dvr is an issue.

[Joanm1225]

Yes, we are having the same problem too so it must be a Verizon problem. We are in Newtown, Bucks County.

[ChasH]

Same problem in the Maryland/DC suburbs. I first noticed it Friday 2/20/15. Rebooting equipment has not resolved it.

[cordelia99]

im in texas and have the same problem with my quantium 

[cinoid]

I am also suffering from this problem.

I'm in Southern California, so I think we can rule out it being a regional problem.

I've noticed the problem in just the past couple weeks, so I'm guessing it's the result of a software update to the boxes.

I've also noticed that it appears to only happen on my secondary boxes, and not on my main box that acts as the media server. Can anyone else verify this?

Additional problems I've noticed related to the skipping problem:

If you REWIND or PAUSE your live TV (a minute or more is best if you want to see if you share the problem) and then press PLAY it will play just fine for a short period of time (let's say, 30 seconds to a couple of minutes) and then it will experience the freezing/skipping problem. Upon coming out of the freeze/skip it will jump from however far back it was rewound to live TV. This is *highly* annoying. Don't even bother trying to rewind again to catch up on the part you missed, because it will just happen again.

Another problem I noticed (this didn't happen nearly as often, but enough that I couldn't help but notice it), was that sometimes when watching TV with Closed Captioning on, when the signal does the freeze/skip thing it will turn the Captioning off. This didn't happen every time, but enough that I found myself having to switch it back on every couple minutes. Annoying!

I have no idea how to fix the problem but I did find a workaround!

This workaround isn't practical for watching TV all the time, but it's great if you have a movie or a show that you'd like to watch without this annoyingly frequent problem. This won't work if you want to flip around the channels (or even between two channels) while watching the program.

1) Press RECORD

2) PLAY the program you are now recording.

For some reason the freeze/skip problem doesn't happen if you're playing a recording.

We shouldn't have to do this, Verizon.... Please fix this bug!

[ChasH]

The problem happens on both my media server and media client

[cujo_phila]

I am having same problem on both main box and satellite boxes.  Incredibly annoying!!  Philadelphia suburbs.

[YNOTK]

Anyone come up with a resolution yet?

[djs1960]

Ive been having the same problem for the last couple of weeks here in Tampa. It seems to have started after that last software upgrade.  IT happens on ll boxes, not just the media server.  The frequency seemstp have increased significantly the last 2 days.

[AceVentura]

Got the same problem here in Virginia. FIOS -   what's up??

[OldPhoneGuy30]

Just got off a chat session with Sandeep.  He reset the main quantum box and claims that is a permanent fix.  For right now, it is working properly.  I don't know how permanent it is, but I would recommend a chat session to get your box reset and see.  He also claimed that the STBs need to be power cycled every so often.

[jg555]

Same problem here. According to the DSL Reports Verizon Forum it's a known issue and suppose to be fixed on the March 15th update. 

My question is here, if this is known issue why isn't a fix going out sooner than later.

[iismike24]

I had the verizon Tech reset my boxes and he claimed it should fix it. Within two days it was back to freezing.  So why is it we as customers have to come here for help. Shouldn't they be figuring this out and coming to us?

[rgiz]

I am in West Orange, NJ and hve the same skiping problem with the re-wind.  Very annoying.  Any resoution from Verizon?

[Chip75]

I have the same problem over the past few weeks. I also live in the Philly suburbs. It doesn't seem to be happening on the main box just the secondary boxes.

[djmel]

i live in new york and have same the problem

[sangs1]

You're all experiencing another great improvement from the recent Quantum software upgrade. But hey, it looks different, right? Who needs it to work properly?  Big long thread about this over at DSL Reports.

[Jerry_Kurtz]

We are having the same problem too, must be a Verizon problem. We are in Parkesburg Chester County Pa.