FIOS TV Skipping or Stopping for a fraction of a second

[HockeyRob1]

Has anyone else noticed that their FIOS live tv freezes for a fraction of a second?  We have been experiencing this quite frequently for the last few days.  We heard from another FIOS user in our area that they are experiencing the same thing.

[breaz25]

I've noticed this after the recent software upgrade. It is very annoying. Also, the response time when using the remote is terrible when trying to bring up the menu or while trying to navigate with in the menus!  

I pay too much for poor performance. 😞

[kiwidrop]

Same issue with all my boxes in Delaware. Have used the "record and watch from dvr" work-around.

[ntantaros]

Same problem over here.  I live in Philly Suburbs. My Main Qusntum box (Hub) is skipping for a quick second.  Has anyone called to report the complaint?  I may call this afternoon.

[iismike24]

My problem is that while watching live TV it rewinds a few seconds.  The Verizon Tech. reloaded software from remote location and it made using the DVR faster, but did not help the rewind issue. I have Fios Quntuim TV. Anyone else have this issue?

[Mscappa]

Same exact problem. Outside of Philly burbs. Verizon needs to respond to this.

[Mjmyers10]

Same issues here on all my tv's. I am in Bucks County PA. It does it every few minutes and on every channel.

[kai-n]

I'm having the same issue here in NYC. Its a brand new install happening on all channels.

[cmq103]

I'm also having the skipping issue here in central NJ. Any fix Verizon?

[Verizon_Support]

Hello all,

We are aware of the issue, it has been identified, and we will have a fix in place sometime this week 🙂

~Jess

[WhiteBread]

I contacted support about this issue earlier today. They could not fix it and are sending a technician out to look at the issue on Saturday. Based upon the "we are working on a fix" message from Verizon, it seems like a waste of time to have a technician come out.

It seems like there's a disconnect, though - shouldn't the support team know that this is a software problem?

Oh - just to climb on the train, experiencing the same issue here in suburban Maryland.

[DSimoneaux]

I just noticed this problem Wednesday evening here in the Dallas area, both on the server and remote boxes. The freezing happens every few minutes while watching live TV and is usually just a second or so, but a couple of times the picture froze for an extended time. I had to rewind and then fast forward to continue watching the program. I have also been noticing frequent delays in the boxes responding to key presses from the remote control and wondering if this might also be related to a recent SW update. Let's hope the fix is propagated this week as was stated in the message from the support person.

[FIOSFAM]

Experiencing skipping during live TV too. I have been on hold for 25 minutes so far to speak with a tech. Will

most likely hang up soon.  Recently upgraded our boxes- I'm thinking is is more of a downgrade now.  We

never had any problems before.  Rewinding is a problem as well.  It rewinds, skips and then go to live TV.

For the amount we pay each month, this is unacceptable.  Please escalate this bug Verizon and release a fix

as soon as possible.  It is extremely annoying to watch TV with it freezing constantly.  

[aileensl1]

I was told it wouldn't be fixed in MD until March 15. My TV is unwatchable. Verizon told. me if I had to call in every day to get a credit for no service. They refuse to send a tech and suggested I disconnect and reconnect the cable.

[CRobGauth]

Have you tried rebooting the VMS?

I have only had it very intermittantly and it usually goes away when I reboot (via the Support Menu) my VMS.

[YNOTK]

I just turned my tv on and my box said that it recieved an update. Watching now to see if the skip happens at all. 

2 min later.... still skipping 

[kiwidrop]

My skipping issues are seeming to be getting worse. Happening much more frequently now. I've reset my boxes and it doesn't make a difference. Hope verizon does figure out a fix this week, as mentioned in an earlier post.

[Gigi_n_Lutz]

Same very annoying issue here in Lutz, FL (near Tampa).  We just converted to FIOS Quantum and are very unhappy.  I timed these interruptions thinking a pattern may appear.  Counted 18 glitches in 44 minutes ranging from 30 second to 5 minute intervals and no clear pattern.  I agree with a previous post:  Why is Support not aware of the problem?

[molsonman]

same here in belleair bluffs fl. just got fios 2 weeks ago. not happy. i may not pay my first bill!!!!! not waiting til march 15th for a fix, that is why i just got rid of brighthouse, didnt show twice to fix a problem. i guess direct tv is next

[kalypr]

We started having the same problem a couple days ago and it was getting progressively worse.  I started searching the web tonight which is how I wound up here.  However, before I got here I found another post with some suggestions which didn't actually work for me but led me to try something else which so far seems to have done the trick.

Click Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues.  Follow the instructions to reset your Set Top Box. 

I've been watching tv for about an hour since I did this and have not experienced the skipping/jumping problem that was happening earlier.

[gcville]

Yes. I have experienced that. Dont have Quantum though.  Phila suburbs.

[Searay90]

I am having the same issue here in Flowermound TX.   And it is getting worse every day.   Stuttering playback,   The problem with rewinding going right back to live TV after less than 1 to 2 minutes.

I just upgraded to Quantum TV two weeks ago, and never had this problem with the three normal FIOS TV DVR;s we have had for over 5 years.

VZ, Please post an update to this thread on when a fix will be available.    Communicate with us.