This is a new (within the last month ot so) issue and it's related to HD STBs and it might be specific to those using optical audio. I'd be very, very surprised if this is new news to Verizon support. It sounds like an alarm buzzer going off and it seems to only occur right after local Verizon injected commercials and only on HD STBs.
You (Verizon) can read more about it here as well:
http://www.dslreports.com/forum/r22220467-Strange-beepbuzz-at-the-end-of-VZ-commerials
I getting the same problem here. I've got the Home Media DVR and I am using an optical connection from the STB to my home theater system. Has anyone heard anything more about how Verizon is going to address this issue.
I wonder if they have some sort of audio beep to insert commercials into the video!? They may be using this technology for targeted ad insertion.
Yes, it is still occurring and it has nothing to do with your specific installation, the age of the DVR, the number of sets in your house, the height of the STB off the floor, the type of carpet in the room where the TV is. your favorite breakfast cereal or any other excuse some rep might suggest. It does seem to be specific, from the reports I've seen, to those usin gthe optical audio connectio between the STB and their audio receiver/television. And since I've been hooked up that way for years (since the day it was available in my town), it has nothing to do with the STB or receiver since this is a more recent issue. Something in one of their firmware releases caused the issue.
As for the reps not knowing - either they aren't telling the truth, they don't read communications about the issue or Verizon isn't communicating this issue to the reps. Regardless, they aren't going to be able to help.
Not sure if you want to try changing your audio connection from the STB to whatever receives the audio, but it could address the current issue.
I have my MR HD DVR hooked up with Composite Cables to my TV and an Optical Toslink to my Receiver and have not noticed any louds beeps or oter sounds while watching TV.
Could it be something with the HDMI Interface on the FIOS HD Boxes ?
@Skipperl wrote:
... There is a menu selection in the HD stb to change the audio output to surround, stereo and mono. I am not sure if changing that would stop the beep but it would eliminate the surround sound system, dvr and TV if changing the box to stereo stops the noise. Just a thought.
FWIW - I believe (not positive) that those settings only affect the analog outputs (red and white RCA jacks). The coice of "surround" engages an internal surround simulator only.
Ok so what is the official fix? I've checked several websites across the internet -- there doesn't seems to be an official fix as someone else claimed a new box didn't fix their problem....why doesn't a Verizon technical rep that is moderating these boards please respond? My wife wants to cancel our service - it is THAT bad (ESPN is the worst).
I apologize, but unfortunately we cannot answer that question. A forum moderator’s job is to maintain the forum itself, so we are typically unable to access accounts or provide support information on an individual basis. This is a user helping other user forum. While there are some Verizon employees that occasionally post on the boards, this particular issue may not be in their realm of expertise.
I understand the purpose of a user forum -- and where issues are "customer specific" and the customer has the ability to control or influence, or is looking for specific advice / opinions about a specific service or offering from other users, your response makes sense.
However when a technical malfunction is raised in a user forum about an underlying product or service, that is all-together another issue. I'd suggest it's more common in this instance for the product or service provider to comment / add clarity / show the issue is being worked, etc. - as the fix and recommendation is solely the responsiblity of the product or service provider. (e.g. there is no "customer choice" for fellow users to influence -- this is a technical glitch with FiOS -- and customers experiencing this should have the issue resolved the same way)
In other words, no one knows why the problem occurs, and they will not be fixing it anytime soon. And the problem continues.....
@KaLin wrote:I apologize, but unfortunately we cannot answer that question. A forum moderator’s job is to maintain the forum itself, so we are typically unable to access accounts or provide support information on an individual basis. This is a user helping other user forum. While there are some Verizon employees that occasionally post on the boards, this particular issue may not be in their realm of expertise.
Start a new topic or ask questions in the open forum.
