FIOS Test Drive Not Showing Recommendations

I got the email that I need to pick a plan for my test drive but of course the webpage does not work properly. I can't get to my recommendations to pick one. I didn't want to do this test drive in the first place but the rep I worked with insisted over and over and over and they told me my price wouldn't change when I picked a lower plan.  I just want to pick my More TV Plan. How can I get this webpage to finally work?

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Re: FIOS Test Drive Not Showing Recommendations
Moderator Emeritus

Hi @atl92 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.