Fast Forward by "Chapter" in DVR
Timeout11
Enthusiast - Level 2

Before the recent software update, I was able to fast forward or reverse by "chapter" in any program on the DVR.  This was accessed by pressing the up arrow button in the circular set of buttons on the remote. An array of 5 or 10 minute segments would appear at the top of the screen, depending on how long the entire show was, and you could then right or left arrow to skip rapidly forward or back in 5 or 10 minute increments.  Since the update, I can no longer find this function.  Is it still available or is it gone forever?

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CRobGauth
Community Leader
Community Leader

Which model STB do you have?

Have you checked to see if chaptering was inadvertently disabled in the latest release?

A_A
Enthusiast - Level 2

STB is IPC1100 DVR. I have yet to find anywhere in the setting to enable/disable chaptering. Help mentions it, but I can't find it in any setting.

Ivyhyrst
Enthusiast - Level 1

I have this same problem. 

Before the most recent update pushed by Fios, the DVR would allow me to skip ahead by chapters.  That feature is now gone and there is no setting to bring it back. 

This is absurd. They added a nicer font. So what? I want the thing to work. I don't care about how pretty the UI looks. 

Gladlys
Enthusiast - Level 2

I agree. It was definitely the software change that took away that functionality. If you want to get to the end of a program (like to find the spot where you fell asleep!) you must use FF, which even at 8x takes a long time. 

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PLynn26
Enthusiast - Level 2

I Messaged FIOS, no reply as yet. Regular chat knew nothing. 

clem21
Community Leader
Community Leader

@PLynn26 wrote:

I Messaged FIOS, no reply as yet. Regular chat knew nothing. 


In APR 7.0 chaptering is in Menu>settings>DVR>program chaptering.

A_A
Enthusiast - Level 2

Nope.
My "System Information" shows: "Release: APR-7.0"
Mine doesn't have "Menu>settings>DVR>program chaptering"
Mine has "Menu>Settings>System>DVR>"
but then only choices are:
Skip, Replay, Default Series Options, Help
I can provide photos of screens if desired.

Amplect
Enthusiast - Level 2

I'm having the same problem too. It was working fine before the software update.

clem21
Community Leader
Community Leader

@A_A wrote:

Nope.
My "System Information" shows: "Release: APR-7.0"
Mine doesn't have "Menu>settings>DVR>program chaptering"
Mine has "Menu>Settings>System>DVR>"
but then only choices are:
Skip, Replay, Default Series Options, Help
I can provide photos of screens if desired.


That's strange, APR 7.0 should look like this:

image

That's what it SHOULD look like. I have no idea why yours is different, but that's where the option is supposed to be. That option wasn't supposed to change from APR 6.9 to APR 7.0.

Byronjudge1
Enthusiast - Level 2

I don't have the option in setting>system>dvr to enable chaptering either.  It was there before the update.

clem21
Community Leader
Community Leader

@Byronjudge wrote:

I don't have the option in setting>system>dvr to enable chaptering either.  It was there before the update.


It is supposed to be there in APR7.0.

image

pghgurl
Enthusiast - Level 2

I no longer have the chaptering feature, nor the option in my DVR  settings menu.  I would really like to have this feature restored.

Flacche
Newbie

Press DOWN (now) instead... it will show “chunks” of time you can move to, throughout your recording.

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Fish7771
Newbie

Nope, does not show "chunks of time"

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sharonanne71
Enthusiast - Level 1

Same problem here. Super frustrated. Pressing down gives me lots of options I don’t want but none are fast forward. I don’t know why updates always make everything worse. I want my chaptering back.

Gladlys
Enthusiast - Level 2

Not on my box. Pressing Down in FF just shows me other things I have recorded, in a not very user friendly way. 

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kimiata901
Enthusiast - Level 2

Pressing the scroll button (I assume that's what you mean) does nothing for me.

If I press the right arrow, I can go ahead in the 30 second chunks or back in 10 second chunks, but I could always do that and I used it frequently. Doesn't help much if you want to get close to the end of the show, though.

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MemeDC
Enthusiast - Level 1

Mine doesn’t have the chaptering option either in build 7.0

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Gladlys
Enthusiast - Level 2

I have the same settings. No chattering option. 

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blumphf
Enthusiast - Level 1

I am very upset the Program Chaptering feature for recorded DVR programs seems to no longer be available.  The "upgrade" to the channel selections happened for me overnight (9-18-20) and this feature no longer appears when i press the Down arrow on my remote.  It's not found under any of the menu settings, either.

This is a very bothersome change...more like a DOWNGRADE, imo.  If I've recorded a 3 hour sporting event and i just want to watch the final ten minutes or so, then I'm supposed to FF all the way through two hours and 50 minutes??!!!

FIX THIS, FIOS!!