Feature requests(s)
CapnTrips
Contributor - Level 3

I see that occasionally someone from Verizon actually reads these fora and responds.  Since it is next to impossible to get anybody to discuss matters with via the Verizon phone help lines (endless automated menus that send you to further endless automated menus) and since Verizon chooses to not offer e-mail help, I'm starting this thread in the hopes that the right folks at Verizon (rather than just other peers/users) may be informed of customer needs/desires.  I hope that  there will be occassional responses from Verizon.  To start things off:

(1) I'm a Northern Virginia FIOS customer with 2 HDTVs and 1 SDTV.  When I ordered my FIOS bundled services a few weeks ago, both my service advisor and later the installer informed me that the HD Set-top Box would NOT work with the Home Media DVR box/software.  However from other users in other parts of the country it is apparent that with the current software load, this functionality IS available.  If so, then I unnecessarily got an additional HDDVR when I could have used just an HD Settop box. 

Recommendation:  INFORM your customers and OFFER them the option to alter their packages when the functionality changes;

(2) Recommendation:  Provide a means to increase the storage capacity of the DVR.  ~20 hours of HD content fills up the Hard Disc very quickly and is paltry!  Provide larger hard drives, or make available the capability to use an external Hard Drive via either a USB or eSata port, or even better, via one's home network to your PC hard drive;

(3) Fix the glitches with playback of recorded programming.  (a) cannot FF near the end of a recording;  (b) pause "releases" too soon; there are others documented in other threads;

(4) PLEASE get a better content provider for the program guide.  There are NUMEROUS instances of incorrect flagging of "new" vs. "repeat" programming.  There is an entire thread ("Guide Sucks!" ) discussing the problems with the guide;

(5) PLEASE modify the DVR and/or Program guide as necessary to allow"dynamic" determination of the timing of a program.  It is pretty standard now that DVRs will extend a recording if a program runs over its originally-scheduled time.  There is no excuse for FIOS TV to not be so capable as well;

(6) In Home Media DVR functionality, please add the capability to stream PC VIDEO content through tthe Home Media DVR rather than just static pictures and audio streaming.  If INTERNET video streaming is a bridge too far, at least permit playback of video already resident on the PC.  Also when doing this, PLEASE do not limit the video formats that will stream (MPEG, AVI, DIVX, WMV, MOV, etc should ALL be available)

(7) Allow a selection when streaming MUSIC via Home Media DVR, to display the VIDEO from the currently-selected TV channel.  I know it's there, since the edges of the picture show around the edges of the music playback screen.  Simply allow the user to toggle from viewing the music playback screen to the background TV picture.

FIOS is the BEST picture quallity of any TV programming source I have ever seen, but these niggling inconveninces certainly detract from the overall experience.  I hope Verizon is indeed interested in improving their product and this is a step in trying to help you do just that.

Thank you.

Message Edited by CapnTrips on 09-12-2008 05:54 AM
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michelliot
Enthusiast - Level 2

Hi All,

Don't know if it was mentioned before, but it would be helpful if there was a star rating attached to the movies.  I realize that there's no accounting for taste, but it's amazing how many boring, uninspiring 2 star movies are out there.  A star rating would at least be a starting point on what one could expect when making the commitment for the next couple of hours.

I agree, just progamming what these DTV boxes are already capable of doing, would be all that's necessary to keep Verizon customers on board as long as it's a quality product.  I'm sure that it would cost the company more to do so and it would be great if all the features were standard.  Why not, if physically possible, make certain accessories  an option for the clients who really want them, at least for the time being.

Oh, and one more suggestion, I'll bet  MSG (HD) would be appreciated by many.

Have a healthy new year,

elliot

Message Edited by michelliot on 01-09-2009 09:52 AM
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TimSykes
Specialist - Level 2

@michelliot wrote:

Oh, and one more suggestion, I'll bet  MSG (HD) would be appreciated by many.


Is that what is in Chinese food?  :smileyvery-happy::smileywink:
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TheSanchez
Contributor - Level 2

@michelliot wrote:

Hi All,

Don't know if it was mentioned before, but it would be helpful if there was a star rating attached to the movies.  I realize that there's no accounting for taste, but it's amazing how many boring, uninspiring 2 star movies are out there.  A star rating would at least be a starting point on what one could expect when making the commitment for the next couple of hours.

I agree, just progamming what these DTV boxes are already capable of doing, would be all that's necessary to keep Verizon customers on board as long as it's a quality product.  I'm sure that it would cost the company more to do so and it would be great if all the features were standard.  Why not, if physically possible, make certain accessories  an option for the clients who really want them, at least for the time being.

Oh, and one more suggestion, I'll bet  MSG (HD) would be appreciated by many.

Have a healthy new year,

elliot

Message Edited by michelliot on 01-09-2009 09:52 AM

If a star rating for movies was to be implemented where should the ratings come from?  I have personally found movies that I liked that critics and public opnion rated very poorly.  IMDB seems to be a pretty popular source of public opinion for movies.  So I suppose the real problem with a star rating system is that everyone will always have a different opinion and some people might miss out on movies they would actually like.  However, it's a very good idea that I will pass along to development. 

TS

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IngredientX
Newbie

For my first forum post, I'd like to repeat two points.

1. More storage space.  Even if it's just allowing a USB drive to be connected to the STB.  1 TB drives are pretty cheap these days.  

2. Picture in picture.  I came from Cablevision in Northern NJ, and their Scientific Atlanta boxes supported PiP.  I'm a big sports fan, so watching two channels at once was something I always wanted.  I really miss it.

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cprgolds
Enthusiast - Level 3

I agree with everything previously stated in this topic...  Particularly DVR drive space.

One thing that I haven't seen mentioned is ability to slo-mo dvr playback.  I have trouble viewing the credits at the end of programs.  When I pause them, the info window covers the style of credits that NBC is currently using at the bottom of the screen, and I have to wait for the box to clear. 

Maybe this functionality is there, but I sure haven't found it.

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speedo123
Contributor - Level 1

cprgolds wrote:

I agree with everything previously stated in this topic...  Particularly DVR drive space.

 

One thing that I haven't seen mentioned is ability to slo-mo dvr playback.  I have trouble viewing the credits at the end of programs.  When I pause them, the info window covers the style of credits that NBC is currently using at the bottom of the screen, and I have to wait for the box to clear. 

 

Maybe this functionality is there, but I sure haven't found it.


It is there, but I haven't seen it documented anywhere (I probably missed that page!).  If you hit the Pause button first, then hit the Fast Forward button, the program will advance in slo-mo.  If you hit the arrow (Jump Ahead button) before you hit the FF button, the program will advance one frame and one more frame each time you hit it.  This sequence also works for slo-mo in reverse by using the RR and JB buttons.

Hope that helps!

cprgolds
Enthusiast - Level 3

@speedo123 wrote:
It is there, but I haven't seen it documented anywhere (I probably missed that page!).  If you hit the Pause button first, then hit the Fast Forward button, the program will advance in slo-mo.  If you hit the arrow (Jump Ahead button) before you hit the FF button, the program will advance one frame and one more frame each time you hit it.  This sequence also works for slo-mo in reverse by using the RR and JB buttons.

Hope that helps!


That helps immensely!  I haven't seen that documented anywhere.  Kudos to you speedo123!

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speedo123
Contributor - Level 1

cprgolds wrote:

I agree with everything previously stated in this topic...  Particularly DVR drive space.

 

One thing that I haven't seen mentioned is ability to slo-mo dvr playback.  I have trouble viewing the credits at the end of programs.  When I pause them, the info window covers the style of credits that NBC is currently using at the bottom of the screen, and I have to wait for the box to clear. 

 

Maybe this functionality is there, but I sure haven't found it.

 


Another feature you might not be aware of is that if you hit the "Exit" button on the left side of the remote it will immediately clear the info window so you can read/see what's under it without having to wait for it to clear itself.

Message Edited by speedo123 on 01-11-2009 10:18 AM
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CSimpson
Contributor - Level 1
The DVR already supports SLO-MO and FRAME ADVANCE.  I use it all the time.  Just pause your recorded show, then press the FF or REW button for slo-mo, or press the SKIP button for frame advance.
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Quasar
Newbie

I would like to see the Home MEdia DVR support the uPNP AV protocol (A standard to steam media from devices)  so I could access files without using the MEdia Manager Applications and always having my PC turned on...

Also Media manager should support files on remote shares? 

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ElGuapo
Enthusiast - Level 2

In addition to ALL previous requests, I'd like to ask if this could be done

1-) In the search functionality, can we search for a specific type of movies for instance? I keep getting ALL movies, I can't filter the list by type say..only suspense movies

2-) I have the Spanish package and sometimes I'd like to switch between English and Spanish for movies that have both audio tracks with the push of a button.  I have been told that this feature already existed previously but it was disable. DirectTV has this feature and it was very useful. 

3-) Under search when using a keyword search, can we limit the list to a specific area? just like Tivo or DirectTV have them?

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michelliot
Enthusiast - Level 2

Hey guys,

After reading through this thread, I found that several users suggested that VZ boxes should have an option to allow a virgin signal to pass directly to the TV monitor.  Couldn't figure what the advantage would be even though I'm an audiophile who stresses that the most direct route to the speakers brings out the most detail in the music.  Last night, I wanted to make a test because I was having issues with my 6416.  I plugged the cable from the wall directly into the monitor's RF input.  This can only be done if the TV as certain digtal tuners in it.   I actually received 173 channel in NYC (a lot of music channels though).  Well, the HD channels came in as beautiful as ever.  The main difference was that the standard def channels were vastly superior when viewed directly than through the box.  Like night and day.  I guess the "path with the least resistance" works to bring out the detail videologically as well.    Isn't physics wonderful?

be well,

elliot

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tsk
Enthusiast - Level 3

@michelliot wrote:

 plugged the cable from the wall directly into the monitor's RF input.  This can only be done if the TV as certain digtal tuners in it.   I actually received 173 channel in NYC (a lot of music channels though).  Well, the HD channels came in as beautiful as ever.  The main difference was that the standard def channels were vastly superior when viewed directly than through the box.  Like night and day.  I guess the "path with the least resistance" works to bring out the detail videologically as well.    Isn't physics wonderful?


I'm not sure what you are implying here.  Are you supporting the request that the digital signal be allowed to pass through the DVR or STB unprocessed, or are you offering an alternative?

If the latter - yes that is an option and is what some of us do.  In fact I have a cablecard in my display so I can receive the full suite of channels and not just those "in the clear".

The problem with doing that is:

  1. No DVR functionality.  If you want to use the DVR, you're back to a processed signal.
  2. No program guide.  OK, my TV uses TVGuide, but the data provided is not complete (at least not currently).

I did find the the QIP-6416-2, at least, does pass an unprocessed signal via firewire.  This is not surprising and would be expected.  It doesn't help much unless you happen to have one of the very rare displays that actually accepts firewire (Some Mitsubishis and possibly Sonys were among those)

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speedo123
Contributor - Level 1

Another feature it would be nice to have is having Pause hold when you change channels. I had it with DirecTV and Dish.  You could put one program on Pause, go to another channel, watch that program.  You could then put the second program on hold, go back to the first and view from where you paused.  Put it on pause again, go back to the second program and view it from where it was paused.  This was great for sports when two games were on at the same time.  Unfortunately, Verizon's version of Pause releases the pause if you change channels.  To me, that pretty much defeats the purpose of Pause.  Hopefully this will be "corrected" in Ver 1.7 when it's released????Smiley Very Happy  I'm assuming this is probably too much to expect for 1.6.1 which I'm told won't be available in my area until March sometime.

speedo123
Contributor - Level 1

Change the "Last" button to go back to the recorded program you were watching instead of another channel.  Right now, if you are watching a recorded program and hit the Last button, it will take you to the last channel you were watching before you started watching the recorded program.  However, if you hit Last again, instead of back to the recorded program, it will take you to another channel you had been watching .  This is "wrong" conceptually as well as actually in that the recorded program IS the last thing you were watching, not the channel before the last channel.  Now, to get back to the recording, it requires 5 to 7 button pushes instead of one.  A real hassle.

JNR
Newbie

I was use to this with Comcast and really liked that feature. 


@speedo123 wrote:

Change the "Last" button to go back to the recorded program you were watching instead of another channel.  Right now, if you are watching a recorded program and hit the Last button, it will take you to the last channel you were watching before you started watching the recorded program.  However, if you hit Last again, instead of back to the recorded program, it will take you to another channel you had been watching .  This is "wrong" conceptually as well as actually in that the recorded program IS the last thing you were watching, not the channel before the last channel.  Now, to get back to the recording, it requires 5 to 7 button pushes instead of one.  A real hassle.


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Wubbzy
Enthusiast - Level 1

Ditto that.  It was a nice feature. 

Other recommendations I have (I know one of these has already been posted, but I didn't sit here and read through ALL of the posts, so sorry if they are repeated):

- Date stamping shows with at least the year so you know if something aired in 2006 or 2009.  Better dating overall would also prevent the DVR from recording mutliple repeat shows when the settings are set to record new shows only.

- A time stamp that indicates the current position when rewinding live TV.  Currently you can see the start and end times of the show and where you are relative to those times (if you rewind it), but there is nothing that shows you that you are at 4:23pm of a show that runs from 4pm - 5pm.

- Everything about the DVR is a bit strange to me.  I liked Comcast's configuration better.  I am still very uncomfortable with my series recordings, as I am afraid some will be missed with the uptightness of the DVR.  I purchased a sporting event on PPV and set it to record, and I checked on it a half-hour into it and it didn't start recording until I changed the channel to the event channel......what's up with that?!  Verizon should clone Comcast's DVR settings.  It's way better.

vinnyv07
Contributor - Level 1
The DVR needs to have more drive space. If Verizon cna't get it done then they must buy new DVR's to furnish to their customers with at least double the drive space. 320 gig would be a lot better.
Eric
Enthusiast - Level 1
Ditto on the time stamp of the current position. It would be nice to know when rewinding and watching a game how much longer you have before you catch up to "live".
geoellis
Enthusiast - Level 1

As a former Dish Network user there are features available on that system that I think will be extremely beneficial to the FIOS UI.  Some have been mentioned, but here's my 2 cents.

1) Yes, the Guide needs to be modified in many ways.  Program info accuracy, magnification, etc.  Agree with all that has been said.

2) Comprehensive program information is very helpful.  Original date aired, synopsis of the show/movie, episode #, etc. 

3) A progress indicator or time marker is very helpful when fast forwarding or rewinding DVR material.  This is effective for rewinding and then forwarding live material as well.

4) A simple and concise category section that gets you to like programming at the touch of a button.  For instance, one click of the remote gets you to the section listing Movies, Sports, News, etc.  When you click on a category it lists the available programming.  They key here is the one-touch approach.

5) Caller ID availble on-screen.

I enjoy the FIOS TV service and especially love the clarity of the picture and programming available.  Proper enhancements to the user interface would comparatively make it almost perfect.

Shabbis
Enthusiast - Level 2

TiVo has an external HD option, so why can't the Moto boxes?

They must have figured out the DRM and connectivity issues. 

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