Feature requests(s)
CapnTrips
Contributor - Level 3

I see that occasionally someone from Verizon actually reads these fora and responds.  Since it is next to impossible to get anybody to discuss matters with via the Verizon phone help lines (endless automated menus that send you to further endless automated menus) and since Verizon chooses to not offer e-mail help, I'm starting this thread in the hopes that the right folks at Verizon (rather than just other peers/users) may be informed of customer needs/desires.  I hope that  there will be occassional responses from Verizon.  To start things off:

(1) I'm a Northern Virginia FIOS customer with 2 HDTVs and 1 SDTV.  When I ordered my FIOS bundled services a few weeks ago, both my service advisor and later the installer informed me that the HD Set-top Box would NOT work with the Home Media DVR box/software.  However from other users in other parts of the country it is apparent that with the current software load, this functionality IS available.  If so, then I unnecessarily got an additional HDDVR when I could have used just an HD Settop box. 

Recommendation:  INFORM your customers and OFFER them the option to alter their packages when the functionality changes;

(2) Recommendation:  Provide a means to increase the storage capacity of the DVR.  ~20 hours of HD content fills up the Hard Disc very quickly and is paltry!  Provide larger hard drives, or make available the capability to use an external Hard Drive via either a USB or eSata port, or even better, via one's home network to your PC hard drive;

(3) Fix the glitches with playback of recorded programming.  (a) cannot FF near the end of a recording;  (b) pause "releases" too soon; there are others documented in other threads;

(4) PLEASE get a better content provider for the program guide.  There are NUMEROUS instances of incorrect flagging of "new" vs. "repeat" programming.  There is an entire thread ("Guide Sucks!" ) discussing the problems with the guide;

(5) PLEASE modify the DVR and/or Program guide as necessary to allow"dynamic" determination of the timing of a program.  It is pretty standard now that DVRs will extend a recording if a program runs over its originally-scheduled time.  There is no excuse for FIOS TV to not be so capable as well;

(6) In Home Media DVR functionality, please add the capability to stream PC VIDEO content through tthe Home Media DVR rather than just static pictures and audio streaming.  If INTERNET video streaming is a bridge too far, at least permit playback of video already resident on the PC.  Also when doing this, PLEASE do not limit the video formats that will stream (MPEG, AVI, DIVX, WMV, MOV, etc should ALL be available)

(7) Allow a selection when streaming MUSIC via Home Media DVR, to display the VIDEO from the currently-selected TV channel.  I know it's there, since the edges of the picture show around the edges of the music playback screen.  Simply allow the user to toggle from viewing the music playback screen to the background TV picture.

FIOS is the BEST picture quallity of any TV programming source I have ever seen, but these niggling inconveninces certainly detract from the overall experience.  I hope Verizon is indeed interested in improving their product and this is a step in trying to help you do just that.

Thank you.

Message Edited by CapnTrips on 09-12-2008 05:54 AM
111 Replies
spta97
Enthusiast - Level 3

I have stated this in other threads, but my two main problems are:

1) Lack of hard drive space

 

2) Inaccurate guide data

I am really happy with the picture quality of FIOS TV, but these two issues may force me to go back to DirecTV unless they are resolved.  I currently have to have two DVRs to keep up with my and my wife's recordings which defeats the purpose of the Multiroom DVR.  Not to mention that you cannot stream video from the MMDVR to a HD DVR.  Verizon neglected to mention this to me when I signed up so now I have to record shows in both places.

I would be more than happy with the capability to add a drive via eSATA or USB, but I also like the idea of using a network storage device (ie: PC or stand alone networkable HD). 

lilbirdy
Enthusiast - Level 1

My request...Please keep programs listed on reminders until the show is over.  Since I like to switch around, as is, I have to write them down on a piece of paper- hassle!

Reminders are a brilliant feature and should be more accessible. Time/Warner lists them with one simple click on OK.  It would be better if the reminder came up at the bottom of the screen, not in the middle interrupting your viewing.  And stayed there until I cleared it.  As is, it disappears and if I'm not in the room, setting it was all for nothing. 

The guide could use a lot of improvements as well.  It's very cluttered and would be much easier if you had the option to list by channel, not just time.  This way you can quickly see what's on for the night and set reminders. As is, you have to continually scroll back and forth for each channel.  It takes forever and simply not worth the effort. 

Thank you.

nascar
Master - Level 1

@lilbirdy wrote:

...the option to list by channel, not just time.  This way you can quickly see what's on for the night and set reminders. As is, you have to continually scroll back and forth for each channel...


I agree 100% with this.  DirecTV and Comcast have this.  Please add it.  Thank you!

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Carl
Specialist - Level 1

Great thread. 

First, I would agree with all of the above. I would like to see external storage, the ability to control my HM DVR from the back rooms if I have to, PiP, list by channel in the guide, etc. 

I would like to see the STB have the ability to pass the signals it receives natively to the TV. Let's just say the upgrade birdie visits and gives me a new TV (or receiver), I would like the TV (or receiver) to deinterlace and/or scale if it has a better chipset that the STB. 

 Here is one that is pie in the sky right now, but hey, I would love to see this ---> Blu-Ray VOD. I don't necessarily want this for the 1080p video (I have a 720p TV  Smiley Sad ) yet, however I can take full advantage of the audio. I know it would be tough, but hey GET TO WORK!!!! Smiley Wink All I want is the ability to rent for 24  hours BD quailty audio and video. Maybe have it download the movie and the user selected audio to a HDMI 1.3 DVR (so Motorola GET TO WORK on that Quad Tuner QAM/IP Hybrid 1.5TB DVR), and then begin the 24 hour time after which it gets deleted. $12.99(?) per movie. If you really want Motorola to work, maybe give the next generation STB the ability to decode True HD and DTS-HD MA.Let's go and get this to market first, and the 100MB Internet. I want to fill that strand of glass!!!

Yes, I did sneak in a quad tuner. Not a real biggie, but I could see a time where I would want to watch hockey game, and maybe record a couple of more. 

I also notice that VZ supports some VZW phones for the Mobile Remote DVR. How about making a mobile enabled web page for those of us that may have PDA/Smartphones from Verizon Wireless (like me, with a Palm 700wx (soon to be a Touch Pro or that Samsung) and the other carries. 

Oh yeah, and buy out Vodaphone from VZW and then consolidate the VZ web pages to where I only have one login. I have a .net, .com, and VZW login. 

btw, thanks for the customer advisory panel and this forum. 

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Carl
Specialist - Level 1
one other thing... can the STB keep its setting when there is an update? This morning my wife turned on MSNBC, and it was in nasty stretch-o-vision. It seems like every so often I need to reset the SD Override Settings and turn it off. 
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blegs38552
Contributor - Level 1
Where do you live that you get MSNBC? I am in central New Jersey and this is not available on our FIOS netowrk.
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TimSykes
Specialist - Level 2
Any non cablevision area. cablevision has a exclusive contract for MSNBC until late this year or sometime in 2010.
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zooky
Contributor - Level 1
A way to see what reminders have been set PLUS the ability to set repeat ability.  e.g. daily, weekly, etc.
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MeatChicken1
Contributor - Level 2

@Carl wrote:

Great thread. 

First, I would agree with all of the above. I would like to see external storage, the ability to control my HM DVR from the back rooms if I have to, PiP, list by channel in the guide, etc. 

"I would like to see the STB have the ability to pass the signals it receives natively to the TV. Let's just say the upgrade birdie visits and gives me a new TV (or receiver), I would like the TV (or receiver) to deinterlace and/or scale if it has a better chipset that the STB...." 


         I'd like that feature too, but from numerous posts on other forums, it seems that the current Motorola Boxes that Fios uses do not have the ability to do that at all .. It's not a feature that is "hidden", "disabled" or "shut off" in the firmware, simpy waiting for a VZ "update".

 I tend to keep mine on 1080i "most" of the time, since the "majority" of HD stations use that format, & at least those signals will be "native",  but I will occasionally go into the settings & switch to 720p if I'm watching , for example, "Lost" , or other important shows on ABC/ESPN/Disney/FOX /NAtGeo/CW & the other networks & channels that use 720p native signals.

    Likewise I keep the 480i override on "480i", allowing those SD signals to pass thru unaltered & let the TV, rather than the box,  do the upconverting. 

   

Message Edited by MeatChicken on 12-11-2008 10:49 AM
Message Edited by MeatChicken on 12-11-2008 10:56 AM
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Carl
Specialist - Level 1

@MeatChicken wrote:


    Likewise I keep the 480i override on "480i", allowing those SD signals to pass thru unaltered & let the TV, rather than the box,  do the upconverting. 

   



The problem I have with that is that it turns it into stretch-o-vision, and I have on the TVs set to Just Scan (Samsung LN22A450)
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tsk
Enthusiast - Level 3

@MeatChicken wrote:

@Carl wrote:

Great thread. 

First, I would agree with all of the above. I would like to see external storage, the ability to control my HM DVR from the back rooms if I have to, PiP, list by channel in the guide, etc. 

"I would like to see the STB have the ability to pass the signals it receives natively to the TV. Let's just say the upgrade birdie visits and gives me a new TV (or receiver), I would like the TV (or receiver) to deinterlace and/or scale if it has a better chipset that the STB...." 


         I'd like that feature too, but from numerous posts on other forums, it seems that the current Motorola Boxes that Fios uses do not have the ability to do that at all .. It's not a feature that is "hidden", "disabled" or "shut off" in the firmware, simpy waiting for a VZ "update".

   


I too would like this feature:  Pass signals through unadulerated.  The motorola QIP-6416 is the first unit I have seen that can't do this Smiley Sad

It seems the Motorola boxes really are pretty lousy given all of the problems and limitations I have been finding with them, as described in many forums.  While not being perfect, Scientifc Atlanta (Cisco) STBs and DVRs seem to have fewer problems and more functionality (probably best for a different thread).  Regardless of whether or not the current STBs are able to support a feature request I think it should still be listed here as a voice to Verizon.  Perhaps it could be useful if/when Verizon looks at its next generation of STBs/DVRs?

Several problems would seem to be solved if we had the option to:

1) Select which formats are available

2) Choose a default format when a signal does not match one of the available formats

Regarding the 480i setting - I've compared side/side my 6416 via HDMI and cablecard to my Pioneer Elite 50" plasma and there is definitely a difference.  I could not get the DVR picture to look anywhere near that of the tuner in the Pioneer.  Regardless of the documentation it would appear to my eyes that a 480i signal is never passed through untouched.

Regardless, changing two separate options on two separate screens to a single set of options on one screen (checkboxes for 480i/480p/720p/1080i; One additional selection for default format) would seem easier to both comprehend and use.  In both cases, home users need to pick options but this would keep them together in one spot while also allowing the box to perform minimum amount of processing.  For those that want simple "plug in a cable and turn it on" this would work, while it would also keep all those that have a bigger "itch" for a better display happy.

Allowing the box to just pass signals through would also help solve the SD quality problem for so many of us - the box wouldn't screw with the picture (any picture) at all if we didn't want it to.

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benz08
Newbie

Here's a feature request, give the guide on the dvr box a reminder option, rather than just record episode.  The guide on my standard box, on another tv, has the reminder, so the feature is available.  Is there a reason that it's not on the dvr guide?  I just got off the phone with Vz tech support and they couldn't tell me why it's not or if is a planned feature.

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Carl
Specialist - Level 1

Back when I was with the devil (aka TWC So Cal), one of the things I checked frequently was their programming announcements page for Southern California.

It can be seen here : TWC SoCal Programming Alerts

What I would like to see Verizon do is something like that. Verizon does need to do more to inform their customers of what is happening, especially with channel adds. 

Having Golf HD (593), HBO HD (899), Cinemax HD (920), etc. all "COMING SOON" on the .pdf doesn't quite cut it. Having some more information, even if it on the FIOS TV Central site would be great. 

Message Edited by Carl on 01-18-2009 07:15 AM
kb1esx
Enthusiast - Level 1

I was spoiled w/cable & didn't know it!!

  1. I could add external storage,
  2. Picture-in-Picture,
  3. a guide that worked,
  4. front A/V input jacks that worked!
  5. Easily edit recoding settings to get around conflicts for 61 minute shows!

I've had FiOS TV for 3 days & I want my cable TV back.  😞

David

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jackcarp
Enthusiast - Level 1
I agree 20 hours of HD programing is a joke. I just came from Dish Network and am use to a quality DVR, I was very dispointed when I got back from vacation and found half of my programs didn't record because I ran out of room. The picture quality is great but lets get more HD record time. The picture quality dosn't matter if you don't get to see it.
nascar
Master - Level 1
We need to have the USB port enabled.  I would grab a 500 Gig HD and connect immediately!
Keyboards
Master - Level 3

@nascar wrote:
We need to have the USB port enabled.  I would grab a 500 Gig HD and connect immediately!

Just enabling the port won't mean that it will recognize a hard drive.  That is additional firmware and then there are the RIAA/MPAA (content providers in general) issues requiring locking the drive to the STB and/or encryption.

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TimSykes
Specialist - Level 2

@Keyboards wrote:

@nascar wrote:
We need to have the USB port enabled.  I would grab a 500 Gig HD and connect immediately!

Just enabling the port won't mean that it will recognize a hard drive.  That is additional firmware and then there are the RIAA/MPAA (content providers in general) issues requiring locking the drive to the STB and/or encryption.


 
Thats what I hear that it is a DRM issue. 
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nascar
Master - Level 1
Sure!  I know all that! But thanks for pointing it out to the less knowledgeable.  Smiley Wink
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speedo123
Contributor - Level 1

@nascar wrote:
Sure!  I know all that! But thanks for pointing it out to the less knowledgeable.  Smiley Wink
I guess I'm one of the "less knowledgeable" 'cause I'm not sure what "DRM" means.  Digital Recorded Media?
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tsk
Enthusiast - Level 3

DRM: Digital Rights Management.  Essentially copy-protection in the digital age.  Content owners don't want their products to be freely distributed without proper compensation while the public consumers want to be able to fairly make personal copies for personal use (IE: record a copy to a DVR for later viewing).  Movies copied to drives (both internal and external) need to be protected so that they can be viewed legally but can not be distributed illegally.

For more info check http://en.wikipedia.org/wiki/Digital_rights_management

My understanding, however, is that with Motorola DVRs the issue is not with DRM but rather with handling connection/disconnection of external drives at possibly bad times such as when a movie is in the middle of being recorded to the drive as well as being able to reliably properly identify when a known drive is and is not connected.  DRM is already addressed for internal drives and should not be an issue here.

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