have two accounts and one with Verizon and Fios. The account I’m having issues with my TV keeps on freezing up. I have called several times for technicians on the phone. They have reset my box several times I have reset my box several times with my app and still continues to freeze up. So the next time the technician sent me a box to the TV, I set up the box correctly with the directions on the screen and still have the TV freezing up on channel 577 and 579 MASN Sport channel. I could be watching those channels for an hour and I’m certain they’ll freeze up sometimes just for a second to and other times for 10 minutes so that’s when the reset Hass to take place which is discouraging .All the other channels work properly no freezing they already sent out three technicians because to the house at separate times. Here’s what’s been replaced box to the TV the main box downstairs the cables to the TV outside the splitter in a connector.. but still, it freezes up on those channels, and I mentioned above. If you were me this would get discouraging. OK now we know pretty much everything in house has been replaced so this is my thinking since I have technician skills with computers in electronics one cable needs to be replaced from outside to inside the house or two there is a software glitch digital signal from your net work to 577 and 579 MASN net work. I read an article back in 2019 that you had issues with other people having their TVs freezing up on CBS. You corrected to software glitch between CBS and Fios and Verizon. I’ve been a long-term customer with my phone. I just added the TV to the account and ever since I’ve been having issues with it if this does not get taken care of soon as possible . I’ve been on the phone and technicians being at the house is time-consuming and irritating with the TV freezing up I will have to cancel my phone and TV and go to another Net work that will provide no freezing up on channels . All I’m asking for is this to get resolved and I will stay with you. Please reply back I need your help. Thank you.
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