Just got my Fios 1 yesterday. I installed it and it works fine except for the remote,it will not operate the volume or turn the TV on or off. I tried the vaiable or fixed section on the Audio but it does not work. I have to use the TV remote. Any help?
Solved! Go to Correct Answer
Go to Menu > Settings > Voice Control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘OK’ to select.
Select the TV brand and model and follow the steps.
Having the same issue...did every single step and nothing. Samsung t.v. controls everything but the volume.
After working to control power and volume for the past 4 months (although randomly changing the input selection) now the FiOS remote won't control the power or volume on my TV. I've tried reprogramming a million times. This seems to be a widespread problem not specific to any particular brand. I have a Sceptre tv. In the middle of watching a show, I was prompted to reprogram the remote and then it stopped working. The only function the FiOS remote controls now is the channel. I need the TV remote to power it and change volume.
@Janefoe484 wrote:After working to control power and volume for the past 4 months (although randomly changing the input selection) now the FiOS remote won't control the power or volume on my TV. I've tried reprogramming a million times. This seems to be a widespread problem not specific to any particular brand. I have a Sceptre tv. In the middle of watching a show, I was prompted to reprogram the remote and then it stopped working. The only function the FiOS remote controls now is the channel. I need the TV remote to power it and change volume.
Support is very aware of the problem and is trying to find a solution. Hang in there. If your TVs remote can be programmed I'd try to set it up to control the Fios box for now.
OK people with problems, here is the latest suggestion:
I have NO clue what any of this means...you need to re-state with specific instructions and without using acronyms...
@Janefoe484 wrote:I have NO clue what any of this means...you need to re-state with specific instructions and without using acronyms...
In other words they want you to try the remote from your mini with the main fios box.
You have to un-pair the main remote first, by going to: menu>settings>voice control >program Fios Voice remote >Reset remote setup. Then with the remote from the mini, physically close to the main box, press:Play/Pause+0. That should pair the remote from the mini to the main box. Let us know if the remote now works correctly using the remote from the mini.
What on earth is a mini?
@Janefoe484 wrote:What on earth is a mini?
The mini is the second Fios box in a setup where you have two or more Set Top boxes. I guess you only have one box in your situation. Do you have the voice control remote? If so then you have a VMS 4100 box. The Mini is an IPC 4100. It is dependent on the VMS for most of its services, therefore you get them together if you have two or more. If you have the old remote you have a VMS1100 box and I need to know that.
As far as my suggestion to reprogram your tv remote, that is exactly what it was, a suggestion. I thought it might not occurred to people with programmable TV remotes. The problem is being looked into by at least 3 people I know of, Things like this take time to sort out.
I have only one box with a voice remote. And if that's information that's needed, it should be requested from the start.
As for it "taking time" my time is valuable. I'm wasting time finding and replying these buried posts, not to mention the gazillion extra steps I have to take just to turn my TV on and off, raise/decrease volume and switch through services. To add insult to injury, as this gets sorted out, I'm paying FULL price for services!!
Also, again, why is this NEW ISSUE being buried under an OLD problem that's marked as resolved? This needs its own NEW thread! I bet more people have this problem, but Verizon conveniently buries it in this old thread, so as to not make it a priority/known problem. Given how many people are quarantined right now, Verizon should be doing everything in its power to highlight and expedite solutions, not hide them!
THIS DOES NOT WORK! I only have one box and one remote.
For some reason I was prompted a week ago to reprogram my remote to my tv and I discovered today that it doesn't actually work (outside of being able to power down the tv). I've tried the auto setup and manual setup with the model number for my TCL Roku TV. Anytime I hit the vol up/down or mute button I get the FIXED volume bar native to the STB. Any help would be appreciated
Why is this NEW issue being buried under an OLD post that is listed as resolved? It's extremely tedious to be forced to dig through pages and pages of posts to get to the end. This is NOT related to the June 2019 post, nor is this resolved. Whoever forced all of these new posts under this old listing needs to make it separate or at least mark it unresolved!
Regarding the suggestion that I try to program my TV remote to control the box:. I have an older, cheap LCD TV made by Sceptre (which I can't replace in order to afford the prohibitively expensive monthly service fee Verizon charges). I don't think the remote can be programmed to control the box; there aren't correlating controls for all of the functions. Verizon just needs to FIX this issue--for the hundreds of dollars I pay every month, this is unacceptable! 🤬
Yes, I have a LG and an Energy Sound Bar. All was well until today when something was pressed incorrectly and my volume and mute no longer work. I have followed all the instructions I can find and still no voice control as I had through the sound bar or the TV. Will trying calling support or chatting and maybe they can help.
Try re-programming the remote. Make sure ALL devices are turned on. Menu>settings>voice control>Fios voice remote>Reset remote setup. Hit ok, reboot the box. Go back in, Menu>settings>voice control>Fios voice remote, this time select Manual setup. It will ask about your TV, then when that's complete it should ask about the soundbar. Once done and all OKs are done reboot the box again and you should be all set.
This worked for me
My volume now works
Same here but my Microphone Key doesn’t work either?
@ronrak wrote:Same here but my Microphone Key doesn’t work either?
Did you try pulling the batteries out of the remote for 5 minutes, then putting them back in? Or un-pair then re-pair the remote. If no joy, contact support on Twitter or https://www.dslreports.com/forum/vzdirect
@ronrak wrote:Same here but my Microphone Key doesn’t work either?
I need to know what Fios box, what TV, are you going straight from the Fios box to the TV? When did this start?
Also having this issue. I have my Fios One going to input on receiver then output of receiver to TV. I need the receiver's pass through to get the signal sent over my 75 foot HDMI so taking the receiver out of play is not an option. The remote programs both the TV and Receiver just fine, but does not control the TV volume. It will change inputs and power the TV on/off. Its as if the remote wants to default to the receiver volume even if its off. The receiver auto adds, so there is no way to delete it out of programming as its back again as soon as I clear the programming. I think this is a fault of the remote and the way it controls devices. The old remote still works, but with those you got to program the remote to control the the volume for your selected device when on STB as well as choose what turned on when you pressed power. The Fios Voice Remote needs options like that.
@SirBeck58 wrote:Also having this issue. I have my Fios One going to input on receiver then output of receiver to TV. I need the receiver's pass through to get the signal sent over my 75 foot HDMI so taking the receiver out of play is not an option. The remote programs both the TV and Receiver just fine, but does not control the TV volume. It will change inputs and power the TV on/off. Its as if the remote wants to default to the receiver volume even if its off. The receiver auto adds, so there is no way to delete it out of programming as its back again as soon as I clear the programming. I think this is a fault of the remote and the way it controls devices. The old remote still works, but with those you got to program the remote to control the the volume for your selected device when on STB as well as choose what turned on when you pressed power. The Fios Voice Remote needs options like that.
Problem is the Fios remote can only control one devices volume at a time. Because you have a receiver in the chain, it defaults to that for volume control. Have you tried programming the remote with the receiver off? That might bypass it during the process.
@clem53 wrote:
@SirBeck58 wrote:Also having this issue. I have my Fios One going to input on receiver then output of receiver to TV. I need the receiver's pass through to get the signal sent over my 75 foot HDMI so taking the receiver out of play is not an option. The remote programs both the TV and Receiver just fine, but does not control the TV volume. It will change inputs and power the TV on/off. Its as if the remote wants to default to the receiver volume even if its off. The receiver auto adds, so there is no way to delete it out of programming as its back again as soon as I clear the programming. I think this is a fault of the remote and the way it controls devices. The old remote still works, but with those you got to program the remote to control the the volume for your selected device when on STB as well as choose what turned on when you pressed power. The Fios Voice Remote needs options like that.
Problem is the Fios remote can only control one devices volume at a time. Because you have a receiver in the chain, it defaults to that for volume control. Have you tried programming the remote with the receiver off? That might bypass it during the process.
This is the EXACT issue. The box is too smart and controlling and sees the HDMI receiver and uses that for volume. I don’t want my receiver to be controlled with the Fios One remote. I want my TV to be. They need a setting to let the user choose which device the volume buttons should control. I’ve tried everything and as long as the receiver is part of my HDMI chain, the box wants to use the receiver for volume. I tried disabling HDMI and CEC from the receiver. Eventually, I was able to get the Fios One remote to ONLY work with my TV and at some point, it decided it was smarter than me and stopped working again.
I get that they are trying to be helpful and auto-detect the receiver, but there needs to be a way to let the USER decide what they want the volume buttons to be used for and not override this.
If anyone knows a way currently to override the volume buttons to force working for the TV and ignore any audio devices found, I would be super happy. If there is no way to do that, I truly hope Verizon engineers/support are reading this and they will add a manual override for the volume buttons so the user can pick what they should control.
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