Fios App TV for Firestick- please choose a device to de -authorize
xobklynqt143
Enthusiast - Level 1

Hello I've been going back and forth with support for a few days now and no one seems to know what the issue is

 

I have 3 firesticks 4k(the newest ones), I'm able to connect 1 device no problem i try to add the other 2 devices and i keep getting " please choose a device to de-authorize"  If i de authorize it 2x then i cant add it for a month but i shouldnt have to do this since i get unlimited connections 

What i have:

 

The Most Fios TV 3.0

( unlimited connections with 2 simultaneous streams)

1 set top box

3 mini 

( im being charged for 5 TV connections for some reason which i have no idea why the rep changed it to that)

Issues to try and resolve :

1. rep added another TV connection

2. reset set top box

3. reset data use and cache on firesticks 

4. delete app  from firesticks and reinstall 

any ideas?

 

Thank you!

 

 

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1 Solution
clem21
MVP MVP
MVP

@xobklynqt143 wrote:

Hello I've been going back and forth with support for a few days now and no one seems to know what the issue is

 

I have 3 firesticks 4k(the newest ones), I'm able to connect 1 device no problem i try to add the other 2 devices and i keep getting " please choose a device to de-authorize"  If i de authorize it 2x then i cant add it for a month but i shouldnt have to do this since i get unlimited connections 

What i have:

 

The Most Fios TV 3.0

( unlimited connections with 2 simultaneous streams)

1 set top box

3 mini 

( im being charged for 5 TV connections for some reason which i have no idea why the rep changed it to that)

Issues to try and resolve :

1. rep added another TV connection

2. reset set top box

3. reset data use and cache on firesticks 

4. delete app  from firesticks and reinstall 

any ideas?

 

Thank you!

 

 


Still sounds like a billing and not equipment issue. I'd call them back and get them to re-authorize the whole system again and see if that clears things up. It's definitely a billing department snafu.

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1 Reply
clem21
MVP MVP
MVP

@xobklynqt143 wrote:

Hello I've been going back and forth with support for a few days now and no one seems to know what the issue is

 

I have 3 firesticks 4k(the newest ones), I'm able to connect 1 device no problem i try to add the other 2 devices and i keep getting " please choose a device to de-authorize"  If i de authorize it 2x then i cant add it for a month but i shouldnt have to do this since i get unlimited connections 

What i have:

 

The Most Fios TV 3.0

( unlimited connections with 2 simultaneous streams)

1 set top box

3 mini 

( im being charged for 5 TV connections for some reason which i have no idea why the rep changed it to that)

Issues to try and resolve :

1. rep added another TV connection

2. reset set top box

3. reset data use and cache on firesticks 

4. delete app  from firesticks and reinstall 

any ideas?

 

Thank you!

 

 


Still sounds like a billing and not equipment issue. I'd call them back and get them to re-authorize the whole system again and see if that clears things up. It's definitely a billing department snafu.