Fios DVR and Sundance TV

I have set my DVR to record the Sundance Channel show Rectify - the DVR shows the show as having been recorded.  However, when I try to play it I get a message indicating there's a problem with the recording and that I need to initiatite a check through the menus to request a replacement of my DVR.  I initiate that process, and the result of that indicates that my upstairs FIOS box (not the DVR) needs replacing and it says nothing about replacing the DVR.  So, I don't know why I can't play the recorded content and the steps proovided on the screen are not helping.

I am trying to play the content from the TV directly connected to the DVR.

Any suggestions?

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Re: Fios DVR and Sundance TV
Community Leader
Community Leader

Do other shows record and play fine?