Fios Mini Box HDR outputting Dolby Vision
GiveUs4kHDR
Enthusiast - Level 2

When I enable HDR on my Fios Mini it outputs Dolby Vision HDR instead of standard HDR which makes hdr programming look terrible.

I have another mini box where the tv does not support Dolby Vision and the HDR looks much better as it outputs normal HDR.

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clem21
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@GiveUs4kHDR wrote:

When I enable HDR on my Fios Mini it outputs Dolby Vision HDR instead of standard HDR which makes hdr programming look terrible.

I have another mini box where the tv does not support Dolby Vision and the HDR looks much better as it outputs normal HDR.


Is the content you are watching 4K HDR, or is it HD SDR? If it is HD, not 4K then you are causing incorrect color rendering by choosing to enable HDR on the mini. The ONLY time it should be enabled is when watching 4K HDR programming, the vast majority of which on Fios is HLG encoded, not Dolby Vision. Please turn off HDR when not watching 4K HDR programming. The VMS box will auto switch, but the mini is manual only.

GiveUs4kHDR
Enthusiast - Level 2

I keep the HDR disabled on my mini box when watching regular HD content.

When I enable the HDR whenever there is 4K HDR content available on 1496 1498 or 1499, the box outputs Dolby Vision to my tv which makes the picture look terrible. I have another Fios Mini box with a tv that does not support Dolby Vision and the content looks 100X better.

The Fios Mini box is broken in that it outputs Dolby Vision even though HDR content is not Dolby Vision? Can this be fixed as it renders 4K HDR useless on Fios Mini boxes where the tv supports Dolby Vision.

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clem21
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@GiveUs4kHDR wrote:

I keep the HDR disabled on my mini box when watching regular HD content.

When I enable the HDR whenever there is 4K HDR content available on 1496 1498 or 1499, the box outputs Dolby Vision to my tv which makes the picture look terrible. I have another Fios Mini box with a tv that does not support Dolby Vision and the content looks 100X better.

The Fios Mini box is broken in that it outputs Dolby Vision even though HDR content is not Dolby Vision? Can this be fixed as it renders 4K HDR useless on Fios Mini boxes where the tv supports Dolby Vision.


I'll send this to support and see what they come up with. Does your TV support Dolby Vision or only other HDR formats? I know sometimes HDR, regardless of format can look unusually dark on many programs. I had to set up a special preset on my Sony TV to adjust for that, even though the TV was supposedly correctly adjusted for the HDR.

GiveUs4kHDR
Enthusiast - Level 2

The tvs where I have the issues on support dolby vision. It is clearly an issue as hdr content looks bad compared to another TV that does not support dolby vision. All hooked up to FiOS mini boxes

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clem21
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@GiveUs4kHDR wrote:

The tvs where I have the issues on support dolby vision. It is clearly an issue as hdr content looks bad compared to another TV that does not support dolby vision. All hooked up to FiOS mini boxes


Waiting to hear from support.

GiveUs4kHDR
Enthusiast - Level 2

Thanks. I have talked to support on this too and they provided really dumb recommendations. Restart your box, and try a different HDMI cord.  They are just giving me the runaround and insulting recommendations. 

Very disappointing. Hopefully, you can resolve it.

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clem21
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@GiveUs4kHDR wrote:

Thanks. I have talked to support on this too and they provided really dumb recommendations. Restart your box, and try a different HDMI cord.  They are just giving me the runaround and insulting recommendations. 

Very disappointing. Hopefully, you can resolve it.


Going back and forth with support. So far I can tell you that the Fios linear channels only support HLG or HDR10, NO Dolby Vision. Looking into why the box seems to be outputting the wrong format. They say for now try toggling the HDR setting on the box.

GiveUs4kHDR
Enthusiast - Level 2

Yes I agree to toggle it off for non hdr but turning it off for for 4k sports when available on 1496 1498 and 1499 render the content on that channel useless as it is hdr content. 

 

Hopefully we can get this resolved 

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clem21
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@GiveUs4kHDR wrote:

Yes I agree to toggle it off for non hdr but turning it off for for 4k sports when available on 1496 1498 and 1499 render the content on that channel useless as it is hdr content. 

 

Hopefully we can get this resolved 


Don't toggle it off for 4K on the 3 4K Fios channels. Just set your TV to HLG or HDR10 instead of letting it choose Dolby Vision. It SHOULD improve the PQ. You may also have to reboot the Fios box once you make those changes to your TV.

clem21
Community Leader
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@GiveUs4kHDR wrote:

Thanks. I have talked to support on this too and they provided really dumb recommendations. Restart your box, and try a different HDMI cord.  They are just giving me the runaround and insulting recommendations. 

Very disappointing. Hopefully, you can resolve it.


OK, just got this update from support:

"If the TV says its preferred HDR format = DV in its EDID, then IPC conforms to such.  It outputs "DV" always, just luminance mapped when not actually sourcing DV content.  If the user can disable HDR on the HDMI input the IPC is connected on the display, that would prevent it as well."

Or I believe if you set your TV to either HLG or HDR10, you could eliminate the problem and see a correct picture when viewing the Fios 4K channels.

 
GiveUs4kHDR
Enthusiast - Level 2

I totally get to the hdr off when you are not using it, which is weird but I accept it.

I believe that it is a bug with your box that it is outputting dolby vision when the content doesn't support it. You cannot pick and chose which hdr flavor you want to use on your tv. None of my TVs have an option to change the hdr format. That's like telling a vhs to play as a dvd.

If I play anything on Netflix or prime it will output in the correct hdr format for what the source is. 

Please get this fixed as it's a bug. Your hdr channels do not work properly on mini boxes with tvs that support dolby vision

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clem21
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@GiveUs4kHDR wrote:

I totally get to the hdr off when you are not using it, which is weird but I accept it.

I believe that it is a bug with your box that it is outputting dolby vision when the content doesn't support it. You cannot pick and chose which hdr flavor you want to use on your tv. None of my TVs have an option to change the hdr format. That's like telling a vhs to play as a dvd.

If I play anything on Netflix or prime it will output in the correct hdr format for what the source is. 

Please get this fixed as it's a bug. Your hdr channels do not work properly on mini boxes with tvs that support dolby vision


Of course you can choose what HDR format your TV will accept. On my Sony I have the option to choose DV, HDR10 OR HLG as the HDR format. Should have that option on other TVs too. You just have to disable the auto option in the HDR menu. Also it is NOT the way the mini is supposed to work, but unfortunately that is the way it currently works. If it senses the TV can accept DV, EVERYTHING is output in DV regardless of the true format. Not a feature by any means.

GiveUs4kHDR
Enthusiast - Level 2

On my tv I do not have that option, it outputs to whatever signal it receives. Can you tell your tv to display picture in 720p if it receives a 4k or 1080p signal from netlfix, fios or anything for that matter? I think not. 

In fact on some input devices like roku sticks, firestick etc you can tell it you want it to output. The fios box should be the same in regards to HDR if it does not automatically output the correct signal.

If this is a bug (which it seems to be), when will it be fixed as it has been an issue for years?

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clem21
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@GiveUs4kHDR wrote:

On my tv I do not have that option, it outputs to whatever signal it receives. Can you tell your tv to display picture in 720p if it receives a 4k or 1080p signal from netlfix, fios or anything for that matter? I think not. 

In fact on some input devices like roku sticks, firestick etc you can tell it you want it to output. The fios box should be the same in regards to HDR if it does not automatically output the correct signal.

If this is a bug (which it seems to be), when will it be fixed as it has been an issue for years?


Strange, I'd have thought you would have control over the TV's decoding, much like you can tell a reciever to use Dolby or DTS for audio decoding. The Sony I have and the one before it have a menu item that allows for HDR to be decoded automatically, in HDR10, DV or HLG. Just thought that was standard on almost all TV's, my bad.  agree with you on the mini, you should be able to choose, and it is an omission, but most people would probably screw it up anyway. And yes, it does bother support the mini decodes EVERYTHING as DV where the VMS does the correct thing.

GiveUs4kHDR
Enthusiast - Level 2

So what is the solution here now that you agree with me?

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clem21
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@GiveUs4kHDR wrote:

So what is the solution here now that you agree with me?


I'd dig deeper into the TVs menus to see if there is a way to get it to only show HLG or HDR10. Failing that can you swap boxes between the VMS and the mini? Since the VMS does the right decoding, it might work better with that TV. Other than that, you are stuck waiting for an update to fix the issue on the Fios Mini.

GiveUs4kHDR
Enthusiast - Level 2

Nope that won't work because than my other tv will have the issue.

Is this something you are actually going to fix? If so when?

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dexman
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I should clarify that users like Clem & myself are not Verizon employees.

We are Fios subscribers who help by answering questions in the various forums on this site, so we have no involvement in the resolution of software/firmware issues. Some of the CLs have the ability to bring issues to the attention of the engineers when warranted (I, myself, do not).

Clem noted that he would bring this to the attention of engineering. Now any steps to work towards a resolution are with engineering.

clem21
Community Leader
Community Leader

@dexman wrote:

I should clarify that users like Clem & myself are not Verizon employees.

We are Fios subscribers who help by answering questions in the various forums on this site, so we have no involvement in the resolution of software/firmware issues. Some of the CLs have the ability to bring issues to the attention of the engineers when warranted (I, myself, do not).

Clem noted that he would bring this to the attention of engineering. Now any steps to work towards a resolution are with engineering.


Thanks. Yes Engineering is aware, it will take time to fix as this is an Arris issue, not a Verizon issue.

GiveUs4kHDR
Enthusiast - Level 2

Any who works in the tech field knows what that means. See you in 2030 (best case scenario ) or won't be fixed before the box is depreciated. 

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