Fios Mobil Error on Kindle Fire
lorenzoj
Newbie

I keep trying to access FIOS Mobile on my Kindle Fire but keep getting the Error HTTP_500. I have reinstalled the Fios Mobile app but get the same results. Netflix etc work fine on my Kindle. I only have tv and internet from Verizon, no phone service.

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LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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unhappy72
Newbie

I have the same question

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mehaffeyjd
Newbie

I recieve a error 500 message when trying to start the Fios Mobile App on my Kindle Fire HD. Does the app work on my device?

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CRobGauth
Community Leader
Community Leader

See my previous post. What version software are you running?

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CRobGauth
Community Leader
Community Leader

Use the in app help reporting to issue a trouble ticket for support.

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lorenzoj
Newbie

Since I can't start the app I'm not sure how to access "in app help". At the sign in screen for FIOS Mobile all I get is "Network Error, plase try again later. Error Code: HTTP_500" , and that's as far as I get. No trouble with other streaming services

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CRobGauth
Community Leader
Community Leader

Sorry, didn't realize it was a startup error.

haven't heard of this issue before.

what model kindle do you have?

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lorenzoj
Newbie

Searching a bit turns up other people also complaining that Fios Mobile has stopped working on their previous generation Fires. Appears Amazon has no intention of fixing. Netflix movies work fine on my Kindle, no reason Fios Tv shouldn't also

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CRobGauth
Community Leader
Community Leader

This is from amazon store:

* Please Note: Fios Mobile is only compatible with Kindle Gen 3 or later devices running software version 4.5.5.2 or later.

Its not uncommon that app providers quit supporting older software.

Their app is more complex (IMHO) in that you can not only stream videos, but it can connect to Quantum DVR and stream data from it.

As well as act a remote and talk to STBs.

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coverby
Enthusiast - Level 1

My kindle is generation5 - 5.4.0.1  I am not able to play my DVR content

even though it shows in the FIOS mobile app (uninstalled and re-installed several

times).  It will play TV  however,  it says the FIOS QUANTUM set top box is not associated.  My Kindle shows  up in devices on the set top box.  FIOS techs have upgraded my equipment and it still won't work.  BTW all functions work on my very old mobile phone( LG G2).  The reporting of the trouble function does not even work on the FIOS mobile app on Kindle.  I am very frustrated does anyone know the fix to this problem.  I plan to call the business office to try for compensation, but I'd really just want it to work as it used to.

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CRobGauth
Community Leader
Community Leader

Do you get an error message when you try and report error via app?

Try reaching out to support on Twitter @verizonsupport

coverby
Enthusiast - Level 1

No error msg.  just shuts down my wi fi.  Appreciate the response, but I don't twitter.

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