Fios One set top box no longer saves Netflix credentials
LarryS_In_NYC
Enthusiast - Level 2

Starting about two weeks ago, every time I start Netflix from the Widgets and Apps Menu item, I am forced to re-enter my credentials.  Fortunately, I can do this via a QR code, but a pain in the neck, nonetheless.

Labels (1)
Tags (2)
0 Likes
1 Solution

Correct answers
Re: Fios One set top box no longer saves Netflix credentials
clem21
Community Leader
Community Leader

@clem21 wrote:

@LarryS_In_NYC wrote:

Starting about two weeks ago, every time I start Netflix from the Widgets and Apps Menu item, I am forced to re-enter my credentials.  Fortunately, I can do this via a QR code, but a pain in the neck, nonetheless.  


Try Menu>settings>Customer Support>System Info, then look for Netflix reset in the system info.

Sorry, screwed up that link. The correct place to look is:

Main Menu > Customer Support > Top Support Tools > System Information. Go to page 2 and reset the Netflix app.

View solution in original post

Re: Fios One set top box no longer saves Netflix credentials
clem21
Community Leader
Community Leader

@LarryS_In_NYC wrote:

Starting about two weeks ago, every time I start Netflix from the Widgets and Apps Menu item, I am forced to re-enter my credentials.  Fortunately, I can do this via a QR code, but a pain in the neck, nonetheless.  


Try Menu>settings>Customer Support>System Info, then look for Netflix reset in the system info.

Re: Fios One set top box no longer saves Netflix credentials
clem21
Community Leader
Community Leader

@clem21 wrote:

@LarryS_In_NYC wrote:

Starting about two weeks ago, every time I start Netflix from the Widgets and Apps Menu item, I am forced to re-enter my credentials.  Fortunately, I can do this via a QR code, but a pain in the neck, nonetheless.  


Try Menu>settings>Customer Support>System Info, then look for Netflix reset in the system info.

Sorry, screwed up that link. The correct place to look is:

Main Menu > Customer Support > Top Support Tools > System Information. Go to page 2 and reset the Netflix app.