Fios One set top box no longer saves Netflix credentials

[LarryS_In_NYC]

Starting about two weeks ago, every time I start Netflix from the Widgets and Apps Menu item, I am forced to re-enter my credentials.  Fortunately, I can do this via a QR code, but a pain in the neck, nonetheless.

[clem21]

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@LarryS_In_NYC wrote:

Starting about two weeks ago, every time I start Netflix from the Widgets and Apps Menu item, I am forced to re-enter my credentials.  Fortunately, I can do this via a QR code, but a pain in the neck, nonetheless.  

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Try Menu>settings>Customer Support>System Info, then look for Netflix reset in the system info.

[clem21 · Accepted solution]

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@clem21 wrote:

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@LarryS_In_NYC wrote:

Starting about two weeks ago, every time I start Netflix from the Widgets and Apps Menu item, I am forced to re-enter my credentials.  Fortunately, I can do this via a QR code, but a pain in the neck, nonetheless.  

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Try Menu>settings>Customer Support>System Info, then look for Netflix reset in the system info.

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Sorry, screwed up that link. The correct place to look is:

Main Menu > Customer Support > Top Support Tools > System Information. Go to page 2 and reset the Netflix app.