Fios - Out of Home/In Home Only
TaxDad
Enthusiast - Level 2

I didn’t get to finalize the thread of a question I posted on 11/11/2023 Subject: Fios - Out of Home/In Home Only, https://community.verizon.com/t5/My-Fios-App/Fios-Out-of-Home-In-Home-Only/m-p/1721439

In that thread, I mentioned that I created a ticket in the Fios TV Mobile app’s Help section.   After 3 days, on 11/30/2023 at 12:30 PM, Verizon support for the app messaged me in the app that “This issue should now be resolved. The app will correctly identify you as InHome.” They notified Clem21 that it was a “backend WAN IP lookup issue”.   I take that to mean that the app will now correctly determine when a mobile device is connected to the InHome Fios router.

Many thanks to Clem21 for pursuing the issue with his contacts.   After I created the help ticket, I spent about an hour and 20 minutes on the phone with a Verizon DVR support tech.   She and her backroom support folks had me try a number of different things, but to no avail. It seemed that the problem was on their end.

I did learn that the app with not permit folks with just a DVR Basic plan to use a mobile device (iPhone. iPad, etc.) to watch stuff they’ve recorded.   In order to do so you must subscribe either to a Multi-Room DVR Enhanced or Premium Service. On the other hand, everyone can set things to record in the app’s Guide section.

When you have an issue with a Verizon app, my advice is to create a ticket in the app’s Help section.    Take photos of the data plates of your main set top box STB also called a VMS (Video Media Server) and your Fios router, just in case they want the serial numbers of those devices.

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