Fios TV App
Sjb94
Newbie

I opened a ticket regarding this and followed up with customer service 3 times now and it’s impossible to get a status.  Anyone having either of these issues:

Since the upgrade to the Fios TV app a few weeks ago there are many issues:

1. When I select Guide, the weather channel automatically starts playing. If I choose a different channel it automatically starts playing whatever show is on. How do I fix it so the the show doesnt automatically play when the app is launched or diff channel selected?
2. If I change the channel a few times via the Guide I receive an error message that I am using too many devices. Only 1 is being used. How can this be resolved?

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Re: FIOS TV App
kh-gary
Moderator Emeritus

Hi Sjb94,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.