Fios TV+ Box outputting Dolby Vision all the time.

jlww1034
Enthusiast - Level 3

I have Fios TV + . I'm having an issue where it's outputting Dolby Vision  all the time. There are no settings in Android TV settings to disable or set to auto.  

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clem21
Community Leader
Community Leader

@jlww1034 wrote:

Yes. I can disable through my AVR but the issue is by doing so sends 8 bit resulution on only to my display.  Most programming is 10 and 12 bit. The higher the bit rate the better the picture.  I had Tivo for many years and they had a auto feature for HDR. If HDR was detected it automatically turn on. So upscaling 720p programming to 4k the picture is flat and not clear. Seems unusual that Verizon would default Dolby Vision in the software where there are no Verizon channels that support this feature except for a few 4k channels like the present Olympic and NESN channels. Fios One boxes had the ability to set HDR to auto. Verizon needs a fix for this.


As I said they are working on a fix. Can you just disable HDR on the TV instead of the AVR? That shouldn't cause any reduction in bit rate. Also technically, disabling HDR in the receiver shouldn't reduce bit rate either. HDR has nothing to do with the resolution of the signal, only the dynamic range of the image.

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clem21
Community Leader
Community Leader

@jlww1034 wrote:

I have Fios TV + . I'm having an issue where it's outputting Dolby Vision  all the time. There are no settings in Android TV settings to disable or set to auto.  I'll also check with support and see if there is another workaround.


Sounds like the same behavior the 4100 minis had. If there isn't a setting for DV as the minis now have, you may have to set your TV to not allow DV processing.

clem21
Community Leader
Community Leader

@jlww1034 wrote:

I have Fios TV + . I'm having an issue where it's outputting Dolby Vision  all the time. There are no settings in Android TV settings to disable or set to auto.  


Support says there will be a switch incorporated in an upcoming update. The boxes will output HDR 10 if the connected display supports it. Support wants to know what display you have connected and what issues you are seeing.

Thanks.

jlww1034
Enthusiast - Level 3

Hisense 75U8H Mico LED TV HDMI 2.1. Have bypassed Yamaha A6A AVR and connected directly to tv. Fios TV+ box outputs Dolby Vision all the time. Either connected to AVR ot TV same issue.  

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clem21
Community Leader
Community Leader

@jlww1034 wrote:

Hisense 75U8H Mico LED TV HDMI 2.1. Have bypassed Yamaha A6A AVR and connected directly to tv. Fios TV+ box outputs Dolby Vision all the time. Either connected to AVR ot TV same issue.  


As long as both connected devices support HDR, the Fios box will output HDR until they finish programing the option to disable it. You could always disable HDR on the devices if the PQ is unacceptable for now.

jlww1034
Enthusiast - Level 3

Yes. I can disable through my AVR but the issue is by doing so sends 8 bit resulution on only to my display.  Most programming is 10 and 12 bit. The higher the bit rate the better the picture.  I had Tivo for many years and they had a auto feature for HDR. If HDR was detected it automatically turn on. So upscaling 720p programming to 4k the picture is flat and not clear. Seems unusual that Verizon would default Dolby Vision in the software where there are no Verizon channels that support this feature except for a few 4k channels like the present Olympic and NESN channels. Fios One boxes had the ability to set HDR to auto. Verizon needs a fix for this.

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clem21
Community Leader
Community Leader

@jlww1034 wrote:

Yes. I can disable through my AVR but the issue is by doing so sends 8 bit resulution on only to my display.  Most programming is 10 and 12 bit. The higher the bit rate the better the picture.  I had Tivo for many years and they had a auto feature for HDR. If HDR was detected it automatically turn on. So upscaling 720p programming to 4k the picture is flat and not clear. Seems unusual that Verizon would default Dolby Vision in the software where there are no Verizon channels that support this feature except for a few 4k channels like the present Olympic and NESN channels. Fios One boxes had the ability to set HDR to auto. Verizon needs a fix for this.


As I said they are working on a fix. Can you just disable HDR on the TV instead of the AVR? That shouldn't cause any reduction in bit rate. Also technically, disabling HDR in the receiver shouldn't reduce bit rate either. HDR has nothing to do with the resolution of the signal, only the dynamic range of the image.

jlww1034
Enthusiast - Level 3

Any word when the update will roll out?

jlww1034
Enthusiast - Level 3

So, Verizon added the addition of a switch enabling and disabling HDR.  It does nothing.  The issue is that they need to update the Android platform to Android 12. Look at the the Stream TV box android settings and the Fios TV + Android  settings. The Stream TV box  has been updated to Android  12 and has the HDR functionality to disable HDR as well as a larger selection of audio functions. The Stream TV box also has CEC ability. 

clem21
Community Leader
Community Leader

@jlww1034 wrote:

So, Verizon added the addition of a switch enabling and disabling HDR.  It does nothing.  The issue is that they need to update the Android platform to Android 12. Look at the the Stream TV box android settings and the Fios TV + Android  settings. The Stream TV box  has been updated to Android  12 and has the HDR functionality to disable HDR as well as a larger selection of audio functions. The Stream TV box also has CEC ability. 


Which Fios boxes do you have? If it is a 4100 series we can get into the service menu and disable HDR there.

jlww1034
Enthusiast - Level 3

Fios + device box and  VMS-4100 ATV Media Server.

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clem21
Community Leader
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@jlww1034 wrote:

Fios + device box and  VMS-4100 ATV Media Server.


Sorry, don't have the info for getting into that devices service menu yet.

clem21
Community Leader
Community Leader

@jlww1034 wrote:

Fios + device box and  VMS-4100 ATV Media Server.


Just checked and your TV doesn't have a 10 bit panel anyway. The Hisense 75U8H does not have a true 10-bit panel. Instead, it uses a 8-bit + FRC panel that mimic....

jlww1034
Enthusiast - Level 3

The panel has nothing to due with forced HDR. 

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clem21
Community Leader
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@jlww1034 wrote:

The panel has nothing to due with forced HDR. 


I know , just saying you most likely wouldn't see the difference anyway. HDR is usually 10 bit, DV is 12 bit in an 8 bit container. Your panel is not capable of displaying true 10 bit images, they are resampled. That doesn't excuse the Fios box for not working with the HDR toggle. You are the first person to say it doesn't work. I can run it past tech and see what they say.

jlww1034
Enthusiast - Level 3

Actually my display does have the ability to display HDR 10+ in YUV422 12 bit .Screen information shows when displaying HDR content. And I can tell the difference between 8, 10 and 12  bit resulution on my display. 

Have them look at the Verizon Steam box which has the Android 12 platform.  You can buy it for $69. It has all the functionality to select HDR platforms for display.  

The Fios TV + in Android 11 just has Game Mode for selection in display settings. The HDR switch needs to be in the Android platform not where it is now which is why it has no effect. 

Thanks for all you help.

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clem21
Community Leader
Community Leader

@jlww1034 wrote:

Actually my display does have the ability to display HDR 10+ in YUV422 12 bit .Screen information shows when displaying HDR content. And I can tell the difference between 8, 10 and 12  bit resulution on my display. 

Have them look at the Verizon Steam box which has the Android 12 platform.  You can buy it for $69. It has all the functionality to select HDR platforms for display.  

The Fios TV + in Android 11 just has Game Mode for selection in display settings. The HDR switch needs to be in the Android platform not where it is now which is why it has no effect. 

Thanks for all you help.


Unfortunately my  tech contact is out of office until Jan 5 so we'll have to wait for an answer.

clem21
Community Leader
Community Leader

@jlww1034 wrote:

Actually my display does have the ability to display HDR 10+ in YUV422 12 bit .Screen information shows when displaying HDR content. And I can tell the difference between 8, 10 and 12  bit resulution on my display. 

Have them look at the Verizon Steam box which has the Android 12 platform.  You can buy it for $69. It has all the functionality to select HDR platforms for display.  

The Fios TV + in Android 11 just has Game Mode for selection in display settings. The HDR switch needs to be in the Android platform not where it is now which is why it has no effect. 

Thanks for all you help.


Got a reply from tech. The current update HDR button only selects HDR for on-demand programming. Another update coming will apply it globally. So it's going to be a while before its fixed. Look for firmware vers. 2.0.

jlww1034
Enthusiast - Level 3

Most likely the Android 12 update.  That would fix a whole host of issues.   Thanks again for the update and all you help.

Rook08
Enthusiast - Level 1

My TV+ box recently updated from 1.3.55 to 1.3.59.

I haven't noticed any changes. Does verizon ever do change-logs for these updates?

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jlww1034
Enthusiast - Level 3

No they don't.  It was the addition of a HDR toggle in the Video Settings for the Fios TV + box. Does nothing for network channels., still forced HDR.  Basically for streaming.  

Don't understand,  either you want to  be in the TV business or not. Very poor plateform. Have had several dvr's and Fios TV  boxes  because of technical issues. And still having problems.  Just got tired of calls to customer service and returning  and replacing equipment.  Had Tivo and a cable card for 14 years, never had a problem until I had to switch to Fios equipment because they no long support cable cards. I guess they just want to sell internet and cell phones.  Probably 15 phone calls since July of 2024 with issues regarding this equipment.  Every customer service person puts in that magic service ticket that's supposed to fix the issues.. Hasn't yet. 

 

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