Fios TV Mobile App showing I'm not on my Home network when I am

[uncertainty]

This morning all my devices running Fios TV Mobile App are showing a pop up window saying "Im not on my home Network so some channels are not available" and I have not changed anything on my Home network or on the devices. I tried restarting the device and app but same message. Anyone else having the same issue?

thanks

Rick

[clem21]

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@uncertainty wrote:

This morning all my devices running Fios TV Mobile App are showing a pop up window saying "Im not on my home Network so some channels are not available" and I have not changed anything on my Home network or on the devices. I tried restarting the device and app but same message. Anyone else having the same issue?

thanks

Rick

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Try pulling power from the router and the boxes for at least 3 minutes. Then power the router back up, when stable power the boxes back up. If that doesn't work call billing and have them re-authorize your account.

[uncertainty]

Of course its working FINE once again on my Home Network, did not change anything yet it all works again as normal. 

[clem21]

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@uncertainty wrote:

Of course its working FINE once again on my Home Network, did not change anything yet it all works again as normal. 

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Not a bad thing..........

[gilthoniel]

No, it is a bad thing.  Why something works or doesn't work should NOT be a mystery.

[clem21]

There are many mysteries in the world........