Fios TV One DVR cutting off recordings
jcoleburn42
Enthusiast - Level 1

My Fios TV One DVR is starting to have a recurring problem where a show will appear to record properly, showing the proper channel, time and date and recording time under View Recordings, but simply exit back to the menu when we attempt to play the recording.

An older model started doing the same thing a few months ago; we took it to a Verizon store and had it replaced for a newer one of the same type.  This one started doing it yesterday.

There is plenty of space available (9% full), the various cables are all firmly connected, and it is not attempting to record anything else at the same time.

Any thoughts as to a workaround to set this straight?

0 Likes
Reply
1 Solution
clem21
MVP MVP
MVP

@jcoleburn42 wrote:

Turn-them-on-and-off-again cycles: done.  No change.  We can still watch Thursday's episode, but not Monday's or Tuesday's.

Fix FiOS TV Issues: Widget returned a "sorry, cannot do this at this time" error.

Self Diagnostics: no visible errors or discrepancies.

Refresh Devices: indicated one active DVR, Living Room, as it should.

 

...Next?


When you look at the available space on the DVR does it change as you add recordings?

If not, you may have another defective DVR.

I also assume you are trying to watch directly from the DVR, not through the app, correct?

View solution in original post

3 Replies
clem21
MVP MVP
MVP

@jcoleburn42 wrote:

My Fios TV One DVR is starting to have a recurring problem where a show will appear to record properly, showing the proper channel, time and date and recording time under View Recordings, but simply exit back to the menu when we attempt to play the recording.

An older model started doing the same thing a few months ago; we took it to a Verizon store and had it replaced for a newer one of the same type.  This one started doing it yesterday.

There is plenty of space available (9% full), the various cables are all firmly connected, and it is not attempting to record anything else at the same time.

Any thoughts as to a workaround to set this straight?


First try unplgging the router and the Fios box. Plug the router back in after 3 minutes, let it stabilize, then plug the Fios box back in. See if you can play a recording. If not try this:

Main Menu > Customer Support > Top Support Tools > Fix Fios TV Issues

Also try this:

Main Menu > Customer Support > Top Support Tools > Self Diagnostics

And try:

Main Menu > DVR > Configure & Upgrade>Refresh Device

Just be aware this could delete recordings if there is a problem.

 

jcoleburn42
Enthusiast - Level 1

Turn-them-on-and-off-again cycles: done.  No change.  We can still watch Thursday's episode, but not Monday's or Tuesday's.

Fix FiOS TV Issues: Widget returned a "sorry, cannot do this at this time" error.

Self Diagnostics: no visible errors or discrepancies.

Refresh Devices: indicated one active DVR, Living Room, as it should.

 

...Next?

0 Likes
Reply
clem21
MVP MVP
MVP

@jcoleburn42 wrote:

Turn-them-on-and-off-again cycles: done.  No change.  We can still watch Thursday's episode, but not Monday's or Tuesday's.

Fix FiOS TV Issues: Widget returned a "sorry, cannot do this at this time" error.

Self Diagnostics: no visible errors or discrepancies.

Refresh Devices: indicated one active DVR, Living Room, as it should.

 

...Next?


When you look at the available space on the DVR does it change as you add recordings?

If not, you may have another defective DVR.

I also assume you are trying to watch directly from the DVR, not through the app, correct?