Fios TV Picture Quality

[moffest50]

We just got our Fios TV One service, replacing our 10-year-old Motorola boxes. Right away, I could tell the picture quality on the new boxes was inferior to what we had before. Graphics aren't crisp and clear, motion causes the image to blur a bit, and there are noticeable artifacts all over. SD channels now get so pixelated they're almost unwatchable.

Not sure what the solution is at this point.  

[clem21 · Accepted solution]

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@moffest50 wrote:

We just got our Fios TV One service, replacing our 10-year-old Motorola boxes. Right away, I could tell the picture quality on the new boxes was inferior to what we had before. Graphics aren't crisp and clear, motion causes the image to blur a bit, and there are noticeable artifacts all over. SD channels now get so pixelated they're almost unwatchable.

Not sure what the solution is at this point.  

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First are you using an HDMI connection to your TV?  Is it a 4K capable TV? Are you using a High-Speed Certified cable between the box and the TV if it IS a 4K TV?  Go here and see what the setting is:

Main Menu > Settings > Audio & Video > Video Settings>Video Format. If you have a 4K TV it should be set to 2160P.

Also look here:

Main Menu > Settings > Audio & Video > Video Settings>TV Type.

It should be set to 16x9 if you have a modern TV

Also HDR should be DISABLED unless you are watching an HDR program

Main Menu > Settings > Audio & Video > Video Settings>HDR Settings

Graphics Settings should be set to HD

Main Menu > Settings > Audio & Video > Video Settings>Graphics settings

Also check the input you are using on your TV has High color or Wide color enabled for the HDMI input you are using.