Fios TV app CNN issue
Poodlemom55
Enthusiast - Level 2

Fios TV app for iPhone/iPad has an issue with CNN going to commercial since 5/24/23. It cuts out from CNN’s broadcast 15++ seconds early and brings on the black Verizon “Be Back Shortly” screen for 15++ seconds, then there is a green screen for a moment and finally the commercials start. I spot checked three other channels and it does not occur on ABC, NBC and MSNBC. 

I have tried to report via the Fios TV app and Twitter DM. Six days later it is still a problem. 

Fios TV in app support said to reboot my router. I rebooted all my Fios equipment and my devices. I also signed out and signed back in. IT IS NOT A PROBLEM WITH MY STUFF. 

I watch CNN on my iPad and iPhone around the house doing chores, gardening, working in the garage etc. I pay a lot for Fios. Is it too much to expect it to work?

Labels (1)
0 Likes
Reply
1 Solution
clem21
MVP MVP
MVP

@Poodlemom55 wrote:

Fios TV app for iPhone/iPad has an issue with CNN going to commercial since 5/24/23. It cuts out from CNN’s broadcast 15++ seconds early and brings on the black Verizon “Be Back Shortly” screen for 15++ seconds, then there is a green screen for a moment and finally the commercials start. I spot checked three other channels and it does not occur on ABC, NBC and MSNBC. 

I have tried to report via the Fios TV app and Twitter DM. Six days later it is still a problem. 

Fios TV in app support said to reboot my router. I rebooted all my Fios equipment and my devices. I also signed out and signed back in. IT IS NOT A PROBLEM WITH MY STUFF. 

I watch CNN on my iPad and iPhone around the house doing chores, gardening, working in the garage etc. I pay a lot for Fios. Is it too much to expect it to work?


Try posting here too:

Verizon Direct forum | DSLReports, ISP Information

It's a direct contact with support. I know the app is being worked on, maybe an upgrade will fix the issue.

View solution in original post

1 Reply
clem21
MVP MVP
MVP

@Poodlemom55 wrote:

Fios TV app for iPhone/iPad has an issue with CNN going to commercial since 5/24/23. It cuts out from CNN’s broadcast 15++ seconds early and brings on the black Verizon “Be Back Shortly” screen for 15++ seconds, then there is a green screen for a moment and finally the commercials start. I spot checked three other channels and it does not occur on ABC, NBC and MSNBC. 

I have tried to report via the Fios TV app and Twitter DM. Six days later it is still a problem. 

Fios TV in app support said to reboot my router. I rebooted all my Fios equipment and my devices. I also signed out and signed back in. IT IS NOT A PROBLEM WITH MY STUFF. 

I watch CNN on my iPad and iPhone around the house doing chores, gardening, working in the garage etc. I pay a lot for Fios. Is it too much to expect it to work?


Try posting here too:

Verizon Direct forum | DSLReports, ISP Information

It's a direct contact with support. I know the app is being worked on, maybe an upgrade will fix the issue.