Fios TV app not allowing me to watch certain channels
Richiewheels
Newbie

Hi everyone,

I really hope someone can help me with this situation. When I’m home, connected to my FiOS router there are certain stations that say  “switch to set-top box fron the settings menu to stream this channel when connected to your Fios router” 

 I am connected to the router and there is no switch to set-top box feo

 the settings menu. It’s very frustrating as I’m home and connected to the router. Can anyone help? Seems to be a common problem. 

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18 Replies
DDOhj4039hd
Enthusiast - Level 2

Verizon is waiting for the whole "cell phone" phenomenon to catch on before dedicating resources to what they call "applications". They're looking into the possibility of providing these "apps" to people that function similar to your BetaMax or VHS VCR, where content can be recorded or taped and then actually played back onto a handheld device directly without having to connect any RCA or coax cables anymore! Slated for release in 2026 with limited support.

You need to fix your apps. Alexa, Google, iOS, Android interfaces are all years behind and non-functional with no response from support teams. Now you're going to release a streaming device? Is it going to be as good as your apps? If so, probably ought to rethink it if you're not going to get serious about it.

One day, they might even respond to these boards.... 🙄

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Stevef3NJ
Contributor - Level 1

I am out of town and I am getting the same response.  It is letting me record the program,  but not stream it live.  I thought that the fios app was an alternative to having a box.  How can it be, if you can't watch certain channels?  The channels I receive are good quality, I must say, but I want the channels that are in the package I purchased.

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Degra57
Newbie

I feel the exact same way! And can't find anything or one to help resolve this problem. Verizon needs to do better on assistance with this app and it's issues. This only happens for me on the FireStick My Fios TV App, but when using app on phone channels all work just fine.

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WAWalsh
Newbie

Same problem and it is a difference between watch FS1 which was fine and Fox, which is prompting the message.  As location and system has not changed, the difference is in the channels.  This is ruining the ability to watch the World Cup and there should not be a problem with a basic channel.

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jclark42796
Enthusiast - Level 1

Had an issue last night watching the Caps period 1 (ch 576).  Went back to watch period 2 and the app said "Content not available".  Tonight trying to watch the Mets/Nats on 577.  Got the useless "set-top" box message.  Uninstalling the app and reinstalling fixed the issue.

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map09
Newbie

When changing to certain channels on Fios tv app I get a message saying “switch to set top box from settings menu to stream this channel when connected to your WiFi router”.

Unfortunately that’s not an option in the settings menu in the app. 
BTW channel is one that I subscribe to. 

Any thoughts?

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clem21
MVP MVP
MVP

@map09 wrote:

When changing to certain channels on Fios tv app I get a message saying “switch to set top box from settings menu to stream this channel when connected to your WiFi router”.

Unfortunately that’s not an option in the settings menu in the app. 
BTW channel is one that I subscribe to. 

Any thoughts?


Have you tried uninstalling the app, download the latest version and try again?

map09
Newbie

Yes. I tried deleting app and reinstalling but no luck. 

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clem21
MVP MVP
MVP

@Richiewheels wrote:

Hi everyone,

I really hope someone can help me with this situation. When I’m home, connected to my FiOS router there are certain stations that say  “switch to set-top box fron the settings menu to stream this channel when connected to your Fios router” 

 I am connected to the router and there is no switch to set-top box feo

 the settings menu. It’s very frustrating as I’m home and connected to the router. Can anyone help? Seems to be a common problem. 


What specific stations are giving you the problem?

slippery2
Newbie

500-549

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clem21
MVP MVP
MVP

@slippery wrote:

500-549


Those are reserved for local channels. Many times they will not let a provider stream content, which is what sounds like is happening here. They expect you to get them OTA or use their streaming apps. If you can watch them through the Fios box, then there is no technical issue.

clem21
MVP MVP
MVP

Have you tried unplugging power from the Fios Box and router for at least 3 minutes, plug in router, then when stable plug Fios Box back in.

map09
Newbie

Yes.  Also tried using app on several other devices (all iOS) with no luck

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clem21
MVP MVP
MVP

@map09 wrote:

Yes.  Also tried using app on several other devices (all iOS) with no luck


I recall reading there are some providers that still don't have deals struck with Verizon to allow their programming to be used through the app. That could be why the app is directing you to use the box instead. Which channel is it you can't get with the app?

krc0822
Newbie

It is ridiculous that they advertise that you can watch your channels from your device and that is not the case. Instead of just saying that, they give you take instructions to connect to a set top box option in Settings that doesn’t exist. And then you spend hours on that horrible Chat support line and the reps have no idea what you are talking about

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Fargol
Newbie

I was on chat a few weeks ago, trying to explain to the ... person ... on the other end, that while I could not view certain channels (CBS, PBS, MSG, SNY, YES among others) on my PC desktop or laptops, it worked fine on my iPad and Phone (and the TV itself).

Now, tonight, when I try and view MSG on my iPad (which has worked up to now) it's giving me the nonsensical "switch to set top box in the settings". Incredibly frustrating, and personally, it's borderline fraud based on how the advertise the product. I'd switch back to Xfinity, except THEY decided to drop MSG*.

Is there any provider that actually doesn't lie about the services it says it provides?

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amid1
Enthusiast - Level 2

There are problems everywhere. These are set aside for local channels. They frequently refuse to allow a provider to broadcast material, which appears to be the case here. Instead, they want you to acquire them over the air or through their streaming apps. There is no technical problem if you see them using the Fios box.

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Fargol
Newbie

So those channels are specific as to whether I'm using FIOS or Xfinity?

Because I never had such issues when I had Xfinity. I could view all those channels I listed (MSG, YES, etc) perfectly fine on my PC and laptops but can't with FIOS.



And just to clarify, when I'm in the Guide on FIOS, all channels but the ones I listed have the "Watch" button, and the other ones don't. No message like "You're not allowed to watch that channel on this PC but we're letting you watch it on your iPad and Android phone".  

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