Fios TV goes to black screen for 3-10 secs several times a day
TMS22
Newbie

Fios TV goes black for a few seconds multiple times a day. Never when watching a streaming channel such as Netflix . Only when watching regular TV. Tired of missing crucial  parts of TV shows and sports games!

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clem21
MVP MVP
MVP

@TMS22 wrote:

@clem21 , I only have one box


The usual procedure is to check all the coax connections and connectors in the system. Loosen and tighten the connections, and make sure they are correct. Also remove poser to the Fios box and the router, power the router back up, then the Fios box when the router is stable. If that doesn't help, make sure the splitter is MoCa 2.0 certified, and it may also need to be replaced. You can try the following too:

Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues

Main Menu > Customer Support > Top Support Tools > Connected Device Status 

Make sure it says the connections are all good and the devices are working correctly. Place line under the devices, then press OK on the remote to see the details.

If everything looks good, do you loose WiFi or internet service when the cable goes down?

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3 Replies
clem21
MVP MVP
MVP

@TMS22 wrote:

Fios TV goes black for a few seconds multiple times a day. Never when watching a streaming channel such as Netflix . Only when watching regular TV. Tired of missing crucial  parts of TV shows and sports games!


If you have more than one box does it do it on all of them at the same time?

TMS22
Newbie

@clem21 , I only have one box

0 Likes
Reply
clem21
MVP MVP
MVP

@TMS22 wrote:

@clem21 , I only have one box


The usual procedure is to check all the coax connections and connectors in the system. Loosen and tighten the connections, and make sure they are correct. Also remove poser to the Fios box and the router, power the router back up, then the Fios box when the router is stable. If that doesn't help, make sure the splitter is MoCa 2.0 certified, and it may also need to be replaced. You can try the following too:

Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues

Main Menu > Customer Support > Top Support Tools > Connected Device Status 

Make sure it says the connections are all good and the devices are working correctly. Place line under the devices, then press OK on the remote to see the details.

If everything looks good, do you loose WiFi or internet service when the cable goes down?