Fios Test Drive Results not showing

I am being notified that my Test Drive results are available for viewing. But the page does not load. It sits with a spinning circle. If I refresh the page, the page loads but shows no results. It actually says "We hope you're having fun discovering new favorites. Just keep watching. We'll have your recommendation soon." Which is weird if there are no results but they are asking me to review the results and make a selection. 

It also says 

Here's your viewing history so far.

Channels are not available currently.

How can this be resolved as i need to provide a choice by the 20th. 

1 Reply
Moderator Emeritus

Hi CSA181,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.