Fios mobile app not working
turnerj
Newbie

I have been using FiOS mobile app to stream for 5+ uears now and thre days ago, regardless of how or whee I connect, I get the following error message for ALL CHANNELS except one (a fox news station):

ERROR

An error occured during palback. Please try again later.

I have an Androis phone (Pixel XL) just 1 year old, everything up to date. I have cleared all settings, force stopped it, restarted the phone many times, even un-installed the app and completly re-installed it.

I have tried every combination of connection conceiable (WiFi & 4G) from many networks, rebooted my FiOS home router and NOTHING seems to make a differance.

- Frustrated in DC - 

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1 Reply
CRobGauth
Community Leader
Community Leader

Use the in app help feature to report.

there is an option to upload logs to help them diagnose issue

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