Fios one Mini box cant switch to 2106p
mikejones1
Newbie

Having an issue with my fios one box switching to 2160p under display settings. Currently my tv (philips 50pfl5901/f7) is up-scaling  to 4k but I'd like to have the box do it. Using Blue Jeans Cable High speed 18gpb HDMI series FE cable, and tried a few to no avail. Considering doing a factory reset on my TV but is there any other settings I should change on the box itself? TV specs say it is capable of 2160p 24, 30, 60Hz so I'm stumped here.  

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clem21
MVP MVP
MVP

Does the TV have any settings on input or HDMI control that allow for enhanced or UHD signals to be input? Is there a specific HDMI input on the TV for UHD? You should also try power cycling the fios box. Did you check the resolution settings in the mini menu and enable 2160?