Fios tv ongoing issues and they dont care.
ny321
Enthusiast - Level 2

I have had fios tv since like march or april 2010.I have had pixelation issues since month 1 they been here 11 times to try and fix it .Then like sept i had where my tv on some channels the sides had black bars and some had both top and side black bars on both SD and HD channels.(Now i know its not my tv settings i set tv up and it works fine on most channels but a good chunk have bars.)Well now the side bars are fixed about 95% but the top and bottom bars now appear on a boatload of channels.If i set fill screen it just takes away from true hd or it stretches the crap out of the tv show.Im in schenectady county in ny.Does anyone else have this issue because my neighbor and the other 3-4 down the street dont have this issue.I have spent hours on end calling and i get we are working on it.Well its been what 3-4 months now and still same crap.

15 Replies
ny321
Enthusiast - Level 2

Oh and by the way its been out of the techs hands its a problem at the main terminal they said and its been on 2nd or 3rd teir service since sept. 

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ny321
Enthusiast - Level 2

Does anyone else have this issue????

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ny321
Enthusiast - Level 2

(correction on my first post my service i got in 2011 not 2010 .)

UPDATE** OK I got off chat with verizon and they closed out my 2nd tier service ticket they said its been closed and there is no problems.Just like i said they dont care what a joke.ON ME AND MY WALLET.They want to send a tech out again so i can either be stood up or be told its a main terminal issue again .I have the techs cell phone numbers because they been here so much.I give up.I guess iwill surrender back to Time Warner Cable. Maybe i can watch the superbowl with no issues like i have for the past umpteen years with them.

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Nvrgvup
Newbie

Wow! I thought I was alone. Seems others are having audio/video issues also. After several service checks,picture and sound stillskips or pixelates. This is rediculous! Strongly considering other options.Smiley Sad

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tns
Master - Level 2

Consistet pixalation, etc, are likely to be caused by older wiring, bad splitters or bad connectors.  Normal picture should be excellent on FIOS.

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ny321
Enthusiast - Level 2

its all new wireing /tryed changing new ends, they changed splitters like 5 times and the ONT 2 times changed out dvr boxes and hdmi and the other type of plugs red blue white ones..Also that does not explain the magical apperence of the black bars on sides of screen and then they went away now top and bottom of screen .Im the only one on my street with all these issues.Which they cant figure out either.

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TedMaryland
Newbie

Yes, I have been having this issue for several months, it seemed to happen when I upgraded from my old 2500 boxes to the 7100-P2 boxes in order to have the DVR with the larger hard drive and external hard drive capabilty, also to be able to view HiDef recordings on the new hidef/standard def non-dvr boxes which was not possible on the 2500's.  I have many channels that on the older TV's (4:3 CRT based) that have black bars at the top and bottom and cut the side of the picture off (hence a 16:9 picture that has the sides trimmed to fit on the 4:3 ratio TV's.  I have been in touch with a tech in the local point of presence that has been working with the Super Head Ends and they state the networks are no longer providing the the "standard def" feeds, however comcast does NOT have this problem with standard def boxes and TV's.  I have spoken to one of the major providers of the feeds to Verizon and they state Verizon has elected not to purchase the standard def feeds anymore, so Verizon is down converting the signal to for the non hi def outputs on the boxes.  I have spent over 10 hours on the phone with Verizon only to be told I am out of my mind and have no idea what I'm talking about.  I am still investigating this issue and will keep people updated.

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KH-OrnEsh1
Moderator Emeritus

TedMaryland,

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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mermaidguy
Newbie

I am new to FIOS - just had it installed 3/23. Slow or NO channel changing, set top box locks up constantly. The In-home agent procedures and STB re-boot works, for about 20 mins. Must be a common problem for Verizon to include this problem in their troubleshooting menu. WHY DON'T THEY JUST FIX THE PROBLEM!!!  Gone as far as I can go using their solutions -  on Monday, 4/1, I'm calling a real person, if I can reach one, and will get results, or I'm going back to Comcast. Did I say that?!  The grass is always greener...  but then you smell the fertilizer.  Also, the remote itself could not be any more cheaply made. When the system does work, the buttons have to be pushed 5 or 6 times to get a response. And YES, I'VE CHANGED THE BATTERIES! It is a slow, unresponsive system coupled with poor quality peripherals, reminiscent of Radio Shack "toys", not at all the professional grade I expected from the mighty Verizon.

So far, I am not a happy customer. You've got the ball, Verizon. Prove yourself.

{edited for privacy}

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Anthony_VZ
Master - Level 3

Hello,

I will be sending you a PM with a link for you to submit with your account info, so that we may address your concerns.

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ny321
Enthusiast - Level 2

ok well i have not recived it yet.

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TrantaLocked
Enthusiast - Level 3

You're right, Verizon doesn't care. On many local SD channels, the picture is stretched or zoomed in on. This just started happening with ESPN. Verizon doesn't care, and won't solve the problem.

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PistolPete13
Enthusiast - Level 3

Regarding the stretched or zoomed picture, did you accidentally press the "#" button on the remote?  This will cycle the screen display to all the different modes.  Try pressing it a few more times to get the normal picture back.

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TedMaryland
Newbie

Verizon has made a business decision to stop providing the SD content, more and more providers are not offering SD feeds anymore, this is a multi-tier issue.  Verizon doesnt offer the older STB SD Boxes, and if you need to get one swapped out you will have to pay for a HD/SD box, it used to be 3 SD boxed for 12-13 bucks, now it's 22-33 for 3 SD/HD boxes if needed or not.  I understand if the programming was an old show and filmed in 4:3 that we will have bars on the side, nothing can be done about that other then stretching the picture to fill the screen, but these black bars on the top and bottom on older TV's is a real hassle, hence..  a 27" diagional TV now because a 21" TV, causing lose of use, diminished use, lack of disclosure and force of price increase and force of buying new TV's.  I have attempted to start a class action law suit but the arbitration clause in the contract prevents that. I am filing an arbitration case against fios for the 13 hours I have spend with working on this issue along with deseptive practices and force of increase in price beyond our control.

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TrantaLocked
Enthusiast - Level 3

No, I've tried using that button, it doesn't do any thing.

Wait, are you saying that the vertical stretching of SD 16:9 feed is GOOD? Because all it does is make the picture look warped on a 4:3 screen. The channels that aren't vertically stretched looked WAY better, and barely any space is taken up by the black bars.

In the end, I would rather have top/bottom black bars than a really crappy looking, warped image that fills the screen.

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