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Fios tv under voice control

kellykerin
Newbie
‎01-15-2024 07:21 AM

I am switching to a voice remote,   it paired successfully but voice option does not work,    When I go to Voice control it only lists Alexa or Google,   does not list Fios TV

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clem21
Community Leader
Community Leader
‎01-15-2024 08:26 AM
@kellykerin wrote:

I am switching to a voice remote,   it paired successfully but voice option does not work,    When I go to Voice control it only lists Alexa or Google,   does not list FIOS TV

Try un-pairing and re-pairing the remote. It should control the Fios box without any problems. You could also try taking out the batteries for 3 minutes and trying again. Sounds like a programming glitch.

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kellykerin
Newbie
In response to clem21
‎01-21-2024 04:28 AM

How do i unpair?

The voice option doesn't work either.    when I go to voice control fios tv not listed,    just Alexa and google

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clem21
Community Leader
Community Leader
In response to kellykerin
‎01-21-2024 08:35 AM
@kellykerin wrote:

How do i unpair?

The voice option doesn't work either.    when I go to voice control fios tv not listed,    just Alexa and google

Go here first and select Reset Remote Setup;

Main Menu > Settings > Voice Control > Fios TV Voice Remote > Program Fios TV Voice Remote

Then go back to the same place and select Auto Setup. If that doesn't work, do the Reset and try a Manual Setup.

If that still doesn't work go here and select Pair New remote:

Main Menu > Settings > Voice Control > Fios TV Voice Remote