Fios tv

[Mdino]

• First time customer and The experiences absolutely horrible.. i chose a package on the website I called inquire about getting that package and was  recommended to try their test drive which I did not want. However customer service rep/sales rep said there’s no downside to try it you’ll save money, for the first two months and after the two month trial is over, you can go back to the original package with the original price. Told the  rep I rather not have to change anything in two months just want the package I chose but was told why not try it why not save money. So I I did the test drive and I come to find out now if I downgrade now to the package I Originally  wanted, it will cost me more money. And There’s no guarantee the original package I chose will be available in two months when this test is over, and I’m going to pay more than I originally wanted to , which is what I was trying to  avoid . But that’s not what Verizon wants. Every customer service agent I spoke with gave a different story one said it won’t change another one said it will go up . last person. I spoke to said I would have to disconnect return the equipment have another tech come out hook me back up, pay another $99 start up fee just to downgrade to the package I originally wanted it . which is ridiculous . So I’ll Pay the lower rate for the next two months  take advantage of this promotion they wanted me to try, And then I will cancel my TV service and find another provider.  Just Beware,  do not sign up for any promotion just go for the package you originally wanted because you will wind up paying  more in the end ..  Not One customer care rep worked to rectify this and keep me as a customer. 

[clem21]

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@Mdino wrote:

• First time customer and The experiences absolutely horrible.. i chose a package on the website I called inquire about getting that package and was  recommended to try their test drive which I did not want. However customer service rep/sales rep said there’s no downside to try it you’ll save money, for the first two months and after the two month trial is over, you can go back to the original package with the original price. Told the  rep I rather not have to change anything in two months just want the package I chose but was told why not try it why not save money. So I I did the test drive and I come to find out now if I downgrade now to the package I Originally  wanted, it will cost me more money. And There’s no guarantee the original package I chose will be available in two months when this test is over, and I’m going to pay more than I originally wanted to , which is what I was trying to  avoid . But that’s not what Verizon wants. . So I was lied to. Every customer service agent I spoke with gave a different story one said it won’t change another one said it will go up . last person. I spoke to said I would have to disconnect return the equipment have another tech come out hook me back up, pay another $99 start up fee just to downgrade to the package I originally wanted it . which is ridiculous . So I’ll Pay the lower rate for the next two months  take advantage of this promotion they wanted me to try, And then I will cancel my TV service and find another provider.  Just Beware,  do not sign up for any promotion just go for the package you originally wanted because you will wind up paying  more in the end ..  Not One customer care rep worked to rectify this and keep me as a customer. 

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Do you really think posting the same thing twice in 1/2 hr will help you in any way?

[Mdino]

I am new to the app didn’t realize it posted twice. Didn’t see it first time so thought it didn’t go through.  Based on your response, you probably work for Verizon 

[clem21 · Accepted solution]

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@Mdino wrote:

I am new to the app didn’t realize it posted twice. Didn’t see it first time so thought it didn’t go through.  Based on your response, you probably work for Verizon 

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Wrong, I am here helping people. I wish I got paid by Verizon. BTW you posted wit 2 different topics, that's why the snide remark. You should be calling and contacting billing, and ask for the retention department if you are considering dropping Fios.

[kh_jenn]

Hi Mdino, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.