Free upgrade on Fios and plan charges.

I was on the guide bar for Fios one night and came across the upgrade your system tab.I opened it and saw a $0.00 upgrade from preferred to extreme and an $5.00 upgrade to Ulimate package. I hesitated but chose the $0.00 upgrade.  Why not right it's free.  Well it wasn't.  Last month my bill increased by $10.00.  I called customer support and the agent apologized and corrected my bill.  He stated it would never happen again.  Well this month guess what happened?  Yup my bill came in and there was an increase again. I called again and spoke to an agent and he said he would put my bill back to its original amount. and reset my plan to the original one.  I told him that was fine with me becausethe upgrade has it been nothing but trouble. thank you very much and hung up.

  Turned on the TV and guess what, NO FREE HBO.  Why?  Because the not so free upgrade changed my plane and they say I cant have free HBO any longer.  Really??

This make sense to anyone?  I get scamed into an upgrade thats not free and than you say sorry pay more for what you had.  By the way I complained from the very beginning when I saw the plan fee increase.  Its not like I watched it for 6months and than complained.. Sorry I left Comcast..

Re: Free upgrade on Fios and plan charges.
Moderator Emeritus

Hi BSal,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

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