Frustrated
SDJackson5
Newbie

I am unable to record programs on my DVR.  I have recently completed a service call and a technician came out because we have been having connectivity issues with my DVRs.  My service has been poor to put it mildly.  It is too difficult to get any kind of live help from verizon.  I don't understand all of these new changes and it is a headache!  And verizon is discontinuing a channel that I watch because I can't record anything!  I'm sick of it!

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Re: Frustrated
ThiaB
Moderator Emeritus

Hi SDJackson5,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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