Hi, I pay for HBO. I have been using HBO GO for the past few months on my PC. Today when I logged in to my HBO GO account using my Verizon credentials it is telling me that I need to subscribe to this service. I double checked my bill to make sure nothing was accidentally cancelled and I am still paying for HBO. Any help please?
Try it again. There was a major outage over the weekend that appears resolved. It is working foir me.
Any luck? Mine suddenly stopped working too and they are acting like they never heard of this problem before.
@mjp3md wrote:Any luck? Mine suddenly stopped working too and they are acting like they never heard of this problem before.
What specific error are you receiving?
"To watch videos you need to subscribe to FIOS TV"
My verizon service: FiOS TV Extreme with premium channels.
And for showtime, the same:
To watch videos, you will need to subscribe to FiOS TV with SHOWTIME.
When I click "order online" it tells me I already have FiOS TV with SHOWTIME but still won't let me log in.
I have tried on two PCs, two iPads and my iPhone. I have uninstalled and reinstalled both HBO GO and Showtime's Apps. I have used the web interface. None of them work.
@mjp3md wrote:And for showtime, the same:
To watch videos, you will need to subscribe to FiOS TV with SHOWTIME.
When I click "order online" it tells me I already have FiOS TV with SHOWTIME but still won't let me log in.
I have tried on two PCs, two iPads and my iPhone. I have uninstalled and reinstalled both HBO GO and Showtime's Apps. I have used the web interface. None of them work.
You have a problem bigger than what happened last weekend. Suggest you Tweet Verizon support and report it. They are usualy pretty responsive.
We can't get ours to work either. It says "You must subscribe to HBO Premium Channels in order to recieve this service." Have tried emailing and calling, and chatting with online reps. Everyone keeps saying give it "24 hours." This is rediculous, I am paying for this service.
The latest I was told was that I have a http://verizon.com account and I need a http://verizon.net account to be able to sign in properly. I was told this on 5/25 after 2 days of different answers that all turned out to be wrong so I do not know this is actually the problem but I hope it is.
Their online records show a trouble ticket wasn't opened until almost 3 days after this tweet was received - 3:30 pm on 5/28.
I was promised this would be fixed by the end of the day on 5/28. It still is not working.
I had the same problem with HBO_Go and Max_Go. I few months ago it quit letting me login. I had the same message when I used my Verizon.com user ID and PW; "You need to be a HBO Subscriber...etc".
I called several times and the Tech support at Verizon could not solve my problem.
Finally today after speaking to a very competent Tech Rep for over an hour, my problem was solved.
I was a verizon wireless customer and my user ID and PW on that account transitioned to verizon.com before I had subscribed to verizon fios. Apparently, the "verizon.net" which is the online services part which provides access to HBO_GO was not part of the verizon.com account with my original user ID.
The Tech Rep gave me a "shadow" user ID that Verizon creates on all accounts and has all your services tied to it. The user ID starts with "res18...." The Tech Rep helped me login at Verizon.com with this shadow User ID and a temporary password. I changed the PW. I then went to HBO.go and logged in with the shadow ID and new password and it worked. The Tech Rep suggested I go back to Verizon.com and login with the shadow user ID and give the user ID an alias under "manage accounts" that would easier to remember.
I know have two user IDs that I can access Verizon.com with, my original ID and PW and this new "shadow" ID. They both access my records such as paying bill etc but only the shadow one will access HBO_Go.
Hope this helps
We are having the same exact issue -- cannot log into HBO GO even though we've been paying for it for 3 years. Customer support told me to log in via verizon.net which we have done but we still cannot log into HBO GO. To make matters even more frustrating, they are telling us to contact HBO GO support. When we asked what the HBO support number was, they could not provide it. HBO GO support does not post a number on their website and a quick search of the internet provided no customer support numbers for HBO so basically Verizon is saying it is not their problem yet they refuse to interface with HBO even though HBO apparently does not interface directly with cable subscribers. This is absolutely unacceptable. Can someone from verizon support help please?
Try Showtime Anytime and one of the others like Max Go. If none of them work than it's obviously a Verizon issue. If it's only HBO Go than it might be HBO. I contacted HBO Go via their website and they have been very repsonsive but mine is obviously a Verizon issue that still hasn't been fixed.
I requested that they escalate my issue and they were able to contact "orders and support" who gave them the solution. It is definitely a verizon issue. To resolve it, I had to go to http://activatemyfios.verizon.net, log in and reactivate the account. I had to complete step 1 and accept the agreement but didn't have to go past step 2 or install anything. After doing that, I was able to log into HBO GO. Have you tried this yet?
I did try that but no go. I even gave them my user name and password so they could see their suggested fixes didn't work. BUT...
Pleased to announce that someone somewhere finally figured out what the problem was and one week later it is now fixed. I have no idea what was wrong or how they fixed it. All I know is when I log in it automatically changes my user name to a new one and all the stars align and I can watch Nurse Jackie at work again so YEAH!
Hi All-
Happy Friday! I did some digging on this and it I was told the problems with HBO were resolved yesterday. We're sorry for the inconvenience and we appreciate your patience!
Thanks,
Heather
Try again Heather. I can't access HBO tonight despite using it many times in past. The Verizon sign-on applet is saying I'm not an HBO subscriber when I most definitely am.
2014 - same issue. HBO GO cannot authenticate our subscription from Verizon even though we have one. This worked for months, then suddenly not at all in the past month.
None of my friends with other cable providers have this issue. HBO GO worked for months without this and all of a sudden since Verizon "upgraded" their website earlier this month we have had near constant issues. I have spent hours on the phone with tech support, who even though they've dealt with me on 4 different phone calls claim that they have never heard of this issue...Did anyone figure out how to resolve this?
@ap307 wrote:2014 - same issue. HBO GO cannot authenticate our subscription from Verizon even though we have one. This worked for months, then suddenly not at all in the past month.
None of my friends with other cable providers have this issue. HBO GO worked for months without this and all of a sudden since Verizon "upgraded" their website earlier this month we have had near constant issues. I have spent hours on the phone with tech support, who even though they've dealt with me on 4 different phone calls claim that they have never heard of this issue...Did anyone figure out how to resolve this?
ap307: Please give it a fresh try - a few people with a similar problem are reporting success today.
Hi mjp3md
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
I am subscribed to HBO and can't log in to HBO GO. Customer service via email tells me it's unable to resolve the issue and that it's not available. OH I see, of course it is....Help please anyone with a brain....
Start a new topic or ask questions in the open forum.
