I am currently subscribed to HBO. I can watch all HBO channels with no problem. When I got to HBO on demand I can watch all their "series" with no problem. Issue is that I cannot watch any HBO movies. It acts as if I'm not subscribed. Every movies only has a Rent, Buy, or subscribe option. I of course clicked subscribe to see what it would say... and a Verizon screen pops up verifying that I'm already subscribed and my order is being "processed". I reset my box and nothing. I tried speaking to support and it's like they don't even know the product they represent. Just kept saying "it's premium content", which I obviously know since I'm paying for it. Then they went on to explain how renting a movie works... they were clueless and no help.
@Abutler13 wrote:I am currently subscribed to HBO. I can watch all HBO channels with no problem. When I got to HBO on demand I can watch all their "series" with no problem. Issue is that I cannot watch any HBO movies. It acts as if I'm not subscribed. Every movies only has a Rent, Buy, or subscribe option. I of course clicked subscribe to see what it would say... and a Verizon screen pops up verifying that I'm already subscribed and my order is being "processed". I reset my box and nothing. I tried speaking to support and it's like they don't even know the product they represent. Just kept saying "it's premium content", which I obviously know since I'm paying for it. Then they went on to explain how renting a movie works... they were clueless and no help.
Call billing and have them refresh your account.
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