HBOGO login system broken AGAIN
ibrenticus
Enthusiast - Level 1

OMG why is the HBO GO authentication system broken AGAIN... after months of successful use, when logging in, you get the error message "you need an HBO subscription" ... of course i have had a subscription for a long time...  this error happens every few months.. no one at verizon can help you... you just have to wait until someone at fios notices something is wrong and they fix it... so I am posting this to make some noise!!! PLEASE FIX

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Hubrisnxs
Legend

log in at www.verizon.com/fiostvonline and then let us know if you can get to hbo from there.

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leepfrog1414
Newbie

Has anyone found a solution to this? I know I'm subscribed to HBO but I'm getting the same "You must subscribe" message when trying to access HBO GO. Accessing that was the main reason I got HBO! This is so frustrating..

I've tried accessing it with Sarfari and IE... not luck!

Any help?

Thanks

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WillFarnaby
Newbie

The people on the phone are clueless about this common problem with their service. They will be about as much help as the nonexistent Verizon people on this messageboard.

I actually found a simple solution for the problem. I usually use Firefox as my browser and I could never get HBOGO or Showtime to work. I brought it up in Google Chrome and they both work with no problems.

I deleted all my cookies and everything in Firefox, but I could never get it to work. Must be incomptabile with the browser.

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3rdwarrior1
Newbie
What hotline do you call for a username and password? I've Bern having trouble logging in.
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WillFarnaby
Newbie

I have been having the same problem for awhile also. No thanks to the Verizon moderators on this forum, I found out all you have to do is call the hotline and they will give you a username and password for HBOGo.

Whether or not it will work I can't say becasue they are closed tonight. She said that's all I need to do to get access to HBOGo though.

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charliewatts
Contributor - Level 2

Works fine for me with my verizon.net email and Verizon acct number!

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kim215
Newbie

Wow!  I should've looked at the forum before even subscribing to HBO and expecting to enjoy HBO Go!  After one agent explained I had to access HBO Go by logging in with my verizon.net email address, it worked.  Now it doesn't.  Agent today said a verizon.net email isn't used to log-in, just to use my verizon user id and password.  Surprise, it still doesn't work!  Now I see why they offered me a deal to sign up for HBO, no one is able to use it and therefore must be dropping it and Verizon too.  I have been very disappointed with this option and the quality of answers I have received from the Verizon support.  If anyone from Verizon monitors this Forum, a solution to this problem should be found and posted. 

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greeneon
Enthusiast - Level 2

My account isn't working either. I called Fios tech support and it appears that have never heard for the problem. There should be one massive complaint about this issue.

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greeneon
Enthusiast - Level 2

Verizon has poor tech support.

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mnoto
Newbie

My account is still not working - I have been using it for months, too, and now when I try to log in, it tells me I need to subscribe to HBO. I have been subscribing to HBO for a long time and have not canceled my service.

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filch
Enthusiast - Level 2

I have been unable to log into hbogo now for the last 2 days. I've been using it for months and now it's saying I need to subscribe to HBO in order to use the service.  I'm obviously already subscribed, so there is a problem with the login authentication.

Please fix this Verizon.

mustbjones
Enthusiast - Level 2

I am having the same technical issue - HBOGO says I need a subscription - when I have had successful logins in the past.  And I have a .net account (I think) I have email, I can log into www.verizon.net but then it ships me over to www.veizon.com.  

My successful HBOGO has been with my .com login credentials.  Has there been a change?

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VZ_Frank
Contributor - Level 2

Hello ibrenticus,

HBO GO is not working for you because you have not created a .net account.  I have sent you a private message with a temp user name and password and instructions on how to create one.

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mnoto
Newbie

me too, can't log in - so annoying!

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