HD DVR QIP 7216-1, sound and picture issues.

[twazl634]

Just got fios yesterday, and i am very pleased with picture quality. although right from start, i had issues. First off, I run the HDMI cable right into my receiver Onkyo TX-SR606 and then from there into my TV. Well, i saw a green screen. No big deal, just ran the HDMI straight into the tv, but it kinda defeats the purpose of having a pretty good receiver. Second issue, and its very very annoying, there is a slight pop or crack in the sound, only coming out of the front speakers. its very very low, but i can hear it, its not the speakers, because when i play ps3 or dvd no pop or crack. and you really hear when a commercial changes. i have an optical cable running from box to receiver.  Any help to these issues would be appreciated.

[Joe01880]

The 7216-1 has many known issue's and audio problems are one of them. There is a new update being release across Verizons foot print, hopefully the update will eliminate most if not all of the audio issues.

Im not sure when the update will reach Maryland. If the issue is something you can't deal with report the problem to Verizon and request a 6416 Set Top Box.

[andra]

 I had my fios installed on march  3rd and have had nothing but problems with the audio. With dvr box 7216 it was like skipping audio very annoying,  called cust service a few times finally they sent another box. I got dvr 6416, The audio now is even worse not only does the sound skip  it actually goes off for a few seconds. Also I sometimes hear a little click then the sound goes way down for a few seconds. Needless to say I am very frustrated and disappointed. They are finally sending a tech on friday dont know what they will do but they better not charge me for this.

[Joe01880]

If you are experiencing the same problem from two different model DVR's then one would think the problem could be wiring. You need to call and insist on a service call to diagnose the problem!

Message Edited by Joe01880 on 03-10-2009 09:10 PM

[arfcorps]

not true. I also have an Onkyo 606 with a 7216, and I also get the same green screen after 20 secs, the problem

is with the 7216 HDMI comms and Verizon need to fix it.

The 606 is one of the biggest selling reveivers out there, and the fact that Verizons 7216 is incompatible is ridiculous.

Cheers!

Arthur

[wilmepe]

I have a similar issue (intermittent green screen, no video but audio) when I connect my QIP 7216 through my Extrememac HDMI switcher. My TV only has one HDMI port and I never had a problem using my cablevision stb with it. The tech who installed the equipment's answer was to just run the HDMI direct to the TV. Which is not a solution. Verizon needs to fix the HDMI issues.

[ak2009]

I agree with both arfcorps and wilmepe.

I just got a new hd dvr and the hdmi does not work. Each verizon rep you talk to has a different story of how this is not a problem with the verizon box but rather the HDTV or the cable etc...  This is clearly a bug that Verizon needs to fix.

Meanwhile those of us who want to put up with it and live with a compromised box can go on. For me, its an absolute mess with my 61" hdtv and 5.1 home theater speakers. Both the picture and sound are degraded! The solution is not to plug the hdmi into the TV and throw away my home theater system! I'd rather throw away the fios box and get a competing one that is update with today's technology!

[Jeff1512]

I'm curious... Is this HDMI issue ONLY with some specific TV's and/or amplifiers?  Most of the posts I see are issues with SAMSUNG TV's. 

[wilmepe]

My TV is a Panasonic. I don't have any problems when the stb is hooked up directly to it, It's only when I try to use my HDMI switcher. Which should work.

I'm looking to get a new home theater reciever with multiple HDMI inputs  to replace the switcher but i don't want to spend lots of money on something that won't work the way it should.

Message Edited by wilmepe on 04-23-2009 07:10 AM

[ak2009]

My TV is also Panasonic rear projection LCD HDTV. And my receiver is Onkyo 5.1. Both are about 3 years old. IF you google the issue, you will find that this HDMI problem has plagued these Verizon motorola boxes since 2005. One would think that they would have fixed it by now, but it does not seem as if they are concerned at all. The advice is to use yesterday's obsolete technology, go two steps backward, and use component cables to solve the problem!

Compare any other DVR out there - DirectTV, Dish Network or AT&T and they are all better than Verizon's box. Three year old technology from DirecTV is better than Verizon's cutting edge technology being offered today. Is Verizon listening? I doubt it.

[mrcolon]

This is a common problem that has been shown to be a problem with the Motorola chips used in the DVRs. The problem just happens to be exacerbated with Samsung TV’s.

The use of switching receivers (HDMI home theaters) is going up so the problem is showing up more with those now.

I have been searching for a new receiver and this problem is in my list of requirements.

Note that it is too expensive for Verizon to replace all the DVRs so it is up to us users to buy compatible equipment.

[CapnTrips]

Just to provide an alternative perspective to all of the righteous indignation I read in this (and other) thread(s).  I have two FIOS DVR's. 

One is connected via HDMI through an HDMI Switcher to an Onkyo HDMI receiver and thereafter via HDMI to a Panasonic Plasma TV.  Audio and Video are perfect - no problems.

The other is connected to a Pioneer HDMI receiver and thereafter to a Sharp  LCD TV.  Audio and Video are perfect - no problems.

(The point I'm making here is LOTS of different equipment brands and LOTS of HDMI-switching going on - NO PROBLEMS!)

I get the resolution and quality that I expect.  The colors are correct.  The various Audio streams, up to and including 5.1 when available, are properly passed and decoded.

I'm not saying that the posters in this thread are NOT having problems.  I am suggesting that there may be other places to look rather than roundly condemning the STBs.   Although I find MANY shortcomings in the delivery of the FIOS TV content and the program guide is beyond redemption and there are plenty of features that are poorly-deisgned and implemented, I'm not sure that you can with confidence place the blame for EVERY HDMI compatibility issue on the FIOS STB.

I know that you will find many posts in these fora complaining about these problems, but realistically, what percentage of users actually have these problems?  Those for whom it's all working fine are unlikely to seek out a forum and post about it.

It would appear that in a small percentage of cases, the combination of equipment, cabling, connectors, and fate, folks end up with HDMI handshake problems.  And you should insist on your equipment providers to sort that out.  But I'm not convinced that the "culprit" is always the FIOS STB.  You have to check everything in your signals delivery and processing chain.

So I would only respectfully suggest a little less emotion and a little more analytical assessment when one has a problem. (Although they REALLY gotta trash all of their DVRs and get something with LOTS more storage space and hire a better guide provider.)

Message Edited by CapnTrips on 04-23-2009 03:20 PM

[acitrano]

Although in many cases it very clearly *is* the STB.  Take my situation, which I just posted in the other thread:

I have just had FIOS installed today and encountered the "green screen" issue.

Some people here have blamed the TV and receiver companies. My experience shows this is really not the whole story.

I just switched from Time Warner.  I had a Motorola 3416 STB from Time Warner going through my Onkyo 806 via HDMI to my Panasonic TC-P50G10 plasma.  It worked fine - never saw a green screen in my life.  (Although, Time Warner picture quality and internet service was awful, but that's another story.)

But today, the installer connected the new FIOS STB (Motorola QIP 7216).  It was connected *exactly* the same way as the TW box:

---COAX-->  MOTOROLA STB  ---HDMI--->  ONKYO 806   ---HDMI-->   TV 

Within 15 seconds or so of the FIOS box being turned on, I saw the "green screen" so many people have been talking about.

Since this seems to happen with multiple TVs (Sony and Panasonic both, based on my research), and multiple receivers (Sony, Pioneer, and Onkyo), this makes it fairly obvious to me that there's something going on in Verizon's Motorola STB.

Hope it gets fixed.  In the meantime I guess I need to run some component and optical cables.... urgh.  

[gregbright]

I recently purchased a Sharp AQUOS 37 LC37D64U and hooked it up with the Motorola 7216 direct hdmi no receiver.

Within a day I noticed that the screen went blank or green. The cust support told me this was an issue with the top boxes hdmi and they were working on a fix and that some people switched to Component Video to fix the problem. I just couldn't take all the screen interuptions so I switched to the component cable and the tv  indicates that it runs at 1080i not 1080p after the switch. It sounds like this problem has been around for a while. I am looking for a sound system for my tv is there any recomendations that work with this top box so I can go back to hdmi?