I've been a FiOS Internet customer for years now and I love it! However, it's been less than a month since I signed up for FiOS TV and I'm already repenting for it. I signed up because of the "superior" HD delivered via Fiber Optics etc. Yet from the first day, the technician warned me that the HDMI will not work because of a BUG in the motorola DVR and there is no solution for it. If it works, great, if not, sorry about your luck!
Well, day 2 and the HDMI stopped working, green screen on my 61" Panasonic LCD HDTV and all kinds of messages! FiOS TV support were lame, but they came back to replace the HD DVR. I come home to find the technician replace the box with a similar defective piece and hook up the system using component for video and composite for audio! HORRORS! The sound quality had degraded beyond recognition, and the picture quality on my large screen was noticably bad.
After many hours, and many phone calls with the tech support, I was assured that Verizon/Motorola was releasing a firmware upgrade that would fix the HDMI malfunction. I waited for April 14th, (the upgrade release date) but there was nothing different. Finally, they sent another technician with a "new and improved" box that would work! No such luck. He went on to prove that my HDMI cable that had worked flawlessly with DirecTV for 2 years, was faulty. So he replaced the HDMI cable, got the box to work and was off.
Well, 2 days later, back to square one. Green screen. HDMI integrity compromised message etc. By now I was so frustrated that I was ready to cancel the stinking "superior" HD from FiOS. More phone calls, no progress. This time round they had the nerve to tell me that my TV was defective and I should contact Panasonic to figure out why HDMI does not work! Talk about shifting blame from this faulty buggy DVR to a TV that has worked flawlessly for years with DirectTV and DVD players etc.
As I read this forum and others on the net, it seems that this issue has bugged customers since 2005! Pretty much every other DVR out there is either superior or has more hard disk space than the verizon motorola box! Has anyone else here had these issues? I've tried looking at the other threads, but the forum does not allow me to reply to those so I can't find if anyone has actually seen Verizon do anything about this defective DVR nonsense. I feel I've been cheated into paying top dollar for an obsolete piece of junk. Please help if you can. A very frustrated and sitting-on-the-fence customer!
