Had issue with set-top box and now Verizon skyrockets my bill
Enthusiast - Level 2

Hi All,

I was locked in with a grandfather price of $41.99 for 6 set top boxes. I've had the price roll over now for over 4 years. I had an issue back in December where one of my boxes started to reboot randomly. I had the box replaced and then the set top boxes reset to $71.99 which is the current price. I spoke to someone back in January and they adjusted the price and assured me that the price would be adjusted back to $41.99 going forward.

Of course I'm on here because what they said didn't actually happen. 3 months of bills and the price is yep $71.99. I spoke to someone who said they could only adjust the price and provide a credit if I agree to a new 2 year contract. I would be ok with that but they jacked up the price another $8. Yeah it isn't a lot but seeing how the tax fees they somehow continue to increase those, I'm going to be over $200 once again. I've asked for an escalation on the matter. As much as I hate Comcast, I'm really thinking about switching.

Re: Had issue with set-top box and now Verizon skyrockets my bill
Moderator Emeritus

Hi npolite,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.