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I would like to return my FiOS TV STB. Can I receive a return kit? During this pandemic, I do not want to go into a store to return the equipment. Massachusetts is under a stay at home advisory.
Solved! Go to Correct Answer
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Call, contact on Twitter or try: https://www.dslreports.com/forum/vzdirect. Ask them for a return shipping box and tag, then have UPS do a pick up.
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Go to any UPS store. They have a contract with Fios. They will box it up, issue you a receipt and send it back.
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No different than going to Post Office
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Call, contact on Twitter or try: https://www.dslreports.com/forum/vzdirect. Ask them for a return shipping box and tag, then have UPS do a pick up.
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I entered a message on https://www.dslreports.com/forum/vzdirect as you suggested. They responded that the return kit has been ordered. Thank you very much for your help!
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Have you gone online to remove the STB from your account?
