How To Ship FiOS TV STB
AnonEMuss
Enthusiast - Level 1

I would like to return my FiOS TV STB. Can I receive a return kit? During this pandemic, I do not want to go into a store to return the equipment. Massachusetts is under a stay at home advisory.

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clem21
Community Leader
Community Leader

Call, contact on Twitter or try: https://www.dslreports.com/forum/vzdirect. Ask them for a return shipping box and tag, then have UPS do a pick up.

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JJKiv
Contributor - Level 1

Go to any  UPS store. They have a contract with Fios. They will box it up, issue you a receipt and send it back.

JJKiv
Contributor - Level 1

No different than going to Post Office

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clem21
Community Leader
Community Leader

Call, contact on Twitter or try: https://www.dslreports.com/forum/vzdirect. Ask them for a return shipping box and tag, then have UPS do a pick up.

AnonEMuss
Enthusiast - Level 1

I entered a message on https://www.dslreports.com/forum/vzdirect as you suggested.  They responded that the return kit has been ordered.  Thank you very much for your help!

CRobGauth
Community Leader
Community Leader

Have you gone online to remove the STB from your account?